KEELI JO PHELAN
Saint Joseph,MO
Summary
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
10
10
years of professional experience
Work History
PCA
Sycamore Springs
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Access Representative
Mosaic Life Care
02.2024 - Current
- Facilitated smooth transitions between departments, coordinating efficient patient transfers and admissions.
- Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Collaborated with multidisciplinary teams to provide exceptional care and a positive experience for patients.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction rates.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
Psychiatric Tech
nmprc
01.2019 - 06.2025
- Perform therapeutic communication, make sure patients abide their treatment plans so they level up and be released back into society or sent to a group home at the ending of their treatment, maintain safe environment.
- Must learn all of patients triggers and diagnosis to be able to help bring them back to baseline when they de-escalate.
- Assigned 3 patients to chart on weekly, among other charting needs.
- Make sure all patients go to groups, also must perform some of the group activities ourselves.
Corrections Officer
WRDCC
10.2024 - 02.2025
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Substance Abuse Tech
Denovo
01.2021 - 01.2023
- I performed rounds every hour to make sure everyone was accounted for and safe.
- I would transport the patients to their daily meetings for NA/AA.
- I would hold activities and groups on facility for the residents that pertained to their treatment plans.
- I did med count at night at the end of the day.
- I made their breakfast lunch and dinner for them daily.
- I would drug test residents when they would come back on pass and do room inspections.
Server
La Palma
03.2015 - 09.2019
- I would take orders, multi task, and serve hot food in a timely manner.
- Bartending, expo and food runner experience.
- Promote sales, and upsell every purchase.
Education
High school or equivalent - General
Eustis High school
Eustis, Fl05.2008
Skills
- Therapeutic Communication
- SMART training
- CPR/First Aid
- Hospitality
- Customer service
- De escalation
- Emotional support
- Behavioral management
- Personal hygiene assistance
- Compassionate care
- Vital signs monitoring
Timeline
Corrections Officer
WRDCC
10.2024 - 02.2025
PCA
Sycamore Springs
07.2024 - Current
Access Representative
Mosaic Life Care
02.2024 - Current
Substance Abuse Tech
Denovo
01.2021 - 01.2023
Psychiatric Tech
nmprc
01.2019 - 06.2025
Server
La Palma
03.2015 - 09.2019
High school or equivalent - General
Eustis High school
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