Keeli Pleasant
Port Arthur,TX
Summary
Communicative with staff and proficient in client service. Highly skilled in customer service and administration. Seeking to obtain a career where I can grow and utilize my knowledge and skillsets. I have a strong background in calendar management, analytical thinking, task prioritization, quality assurance, and coordination. considered hardworking, ethical, and detail oriented.
Overview
16
16
years of professional experience
Work History
Skilled Laborer
Bechtel
02.2024 - Current
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Residential Supervisor
Jefferson County
12.2018 - 01.2022
- Responsible for security of the facility, accountability of residents, answer multi line phones, maintain shift logs, intake paperwork, log movement in facility, collect money & money orders with completed receipts
- Supervised 20 plus employees, data entry, conducted meetings, staff scheduling, preventative compliance ordiances.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
Customer Service Rep for Food Service
Medical Center of Southeast Tx
12.2017 - 12.2018
- Call patients to advise them of their diets, maintain log of all patients diets, answered multi line phones
- Data Entry
- Assessed Customer Service Complaints.
Lot Attendant
Hotard Coaches INC
01.2015 - 05.2017
- Secured the parking lot making sure cars were not stolen or burglarized
- Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles
- Inspect vehicles to detect any damage.
Customer Service Rep for Food Service
Medical Center of Southeast Texas
06.2008 - 01.2015
- Call patients to advise them of their diet, maintain log of all patients diets, answered multi line phones
- Data Entry
Education
Diploma -
Memorial High School
Port Arthur, TX01.2004
Skills
- Safety compliance
- Dispatching field personnel
- Service coordination
- Quality assurance
- Documentation and paperwork
- Community Relationships
- Microsoft Office Proficiency
- Case Management
- Local area knowledge
- Schedule Management
- Dispatching procedures
- Inter-office communications
- Regulatory Knowledge
- Time Management
- Effective Communication
- Punctual
- Team Leadership
Timeline
Skilled Laborer
Bechtel
02.2024 - Current
Residential Supervisor
Jefferson County
12.2018 - 01.2022
Customer Service Rep for Food Service
Medical Center of Southeast Tx
12.2017 - 12.2018
Lot Attendant
Hotard Coaches INC
01.2015 - 05.2017
Customer Service Rep for Food Service
Medical Center of Southeast Texas
06.2008 - 01.2015
Diploma -
Memorial High School
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