Keelie Alexander
Toledo
Summary
Dynamic and results-driven professional with leadership experience at Hopebridge Autism Therapy Center, skilled in behavior analysis and effective communication. Proven track record in promoting positive behavior change and enhancing team performance. Adept at inventory management and maintaining high cleanliness standards, ensuring a safe and productive environment.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
03.2025 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Prep Chef
Chic-Fil-A
07.2024 - 03.2025
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation.
- Contributed to a positive working environment through effective communication.
- Assisted with ordering supplies and managing inventory levels, ensuring enough stock was available for the day, without excessive waste or spoilage.
Barista Trainer
Starbucks
09.2021 - 11.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Team Manager
KMAC Enterprises
06.2019 - 09.2021
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Biological Science - Biology
Arizona State University
Tempe, AZCrescent High School
Crescent, OK06.2021
Skills
- Leadership Experience
- Coffee Expertise
- Health Codes Compliance
- Sales promotion
- Cleanliness standards
- Cash handling
- Inventory management
- Recipe creation
- Problem-solving abilities
- New Hire Training
- Exceptional Customer Service
- Allergen awareness
- High hygienic standards
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
03.2025 - Current
Prep Chef
Chic-Fil-A
07.2024 - 03.2025
Barista Trainer
Starbucks
09.2021 - 11.2024
Team Manager
KMAC Enterprises
06.2019 - 09.2021
Biological Science - Biology
Arizona State University
Crescent High School
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