Ke'Elta Junifer

I've been in training doing alot of admin. duties that's needed in the North coating plant office.

• Emissions Reports
• Making moves and putting them complete in GOLD
• Helping with the third party time/Email it to MFG manager
• Helping the new hire with there onboarding process
• Scanning over any documents that need be
• Printing work orders for the plant workers from GOLD
• Filing away all tally reports as there done

• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Enhanced workplace safety by promptly addressing spills and other potential hazards.
• Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
• Contributed to a welcoming atmosphere for employees and visitors through meticulous attention to detail in maintaining building spaces.
• Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines.
• Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
• Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Served food and beverages promptly with focused attention to customer needs.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Updated account information to maintain customer records.
• Logged call information and solutions provided into internal database.

• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
• Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
• Coordinated with housekeeping staff to ensure timely room turnovers and guest satisfaction.
• Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
• Conducted regular inventory audits of supplies needed at the front desk area, ordering replacements as necessary to avoid running out of essential items.
• Collected room deposits, fees, and payments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted with onboarding of new employees.
• Called and Managed P.O for the different company's staying at the hotel,
• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Completed daily logs for management review.