Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Keely Bodily

Silverton,OR

Summary

Accomplished guest service manager and lead axe throwing coach with 4 years of experience in customer engagement and team leadership within the hospitality and entertainment industries. Proven track record in enhancing guest satisfaction through personalized service and effective complaint resolution. Skilled in managing high-volume interactions and driving sales through relationship-building and upselling techniques. Seeking to leverage expertise in guest relations to foster impactful client relationships and drive business growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Axe Throwing Coach

Oregon Axe
02.2024 - Current
  • Coaching large groups of a wide variety of guests.
  • Balancing cash register
  • Managing scheduling
  • Booking appointments
  • Tracking tips
  • Providing knowledge on what technique will be best suited for each guest
  • Supporting my team with their groups and tasks
  • Developed a comprehensive training program for new throwers, resulting in increased confidence and skill level.
  • Improved participants' axe throwing techniques by providing personalized coaching and feedback.
  • Coordinated scheduling of leagues and tournaments, effectively managing space allocation within the facility to accommodate all needs.

Guest Service Manager

The Walt Disney Company
10.2022 - 11.2023
  • Oversaw the resolution of guest complaints and concerns, ensuring prompt and satisfactory solutions
  • Maintained accurate records of guest interactions, feedback, and preferences to personalize future experiences
  • Created and maintained relationships with local vendors to provide special amenities or services for guests
  • Educated guests on our resources and offered applicable resolution options
  • Analyzed data from customer satisfaction surveys to identify areas for improvement within the guest services department
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding departmental response time goals

Beauty Team Member

Target
06.2020 - 10.2022
  • Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
  • Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
  • Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
  • Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
  • Collaborated with team members to create engaging product displays and promotional materials that increased customer engagement
  • Participated in regular training sessions to stay updated on the latest beauty trends, techniques, and product launches
  • Assisted in inventory management by monitoring stock levels, conducting regular audits, and placing orders as needed to ensure product availability
  • Resolved customer complaints or concerns promptly and professionally, ensuring a positive resolution for both the customer and the company

Education

Bachelor of Science - Animal Sciences

Unity College
07.2024

Skills

  • Organizational Skills
  • Supervising experience
  • Leadership
  • Customer support
  • Events management
  • Teaching
  • Guest Relations Experience
  • Sales
  • Team management
  • Cash Handling

Certification

  • Food Handler Certification
  • CPR Certification
  • OLCC Service Permit
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Lead Axe Throwing Coach

Oregon Axe
02.2024 - Current

Guest Service Manager

The Walt Disney Company
10.2022 - 11.2023

Beauty Team Member

Target
06.2020 - 10.2022

Bachelor of Science - Animal Sciences

Unity College

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