Keely Borel
Nederland,TX
Summary
Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Maintains organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Systematic and knowledgeable with strong attention to detail and strong work ethic. Experienced financial professional with 6 years of diligent work in accounts payable, adept at handling large volumes of invoices and managing vendor relations.
Overview
11
11
years of professional experience
Work History
Supervisor
Texas Health And Human Service Commission
11.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored and developed newly hired employees on operating systems.
- Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
- Reads cases and provide policy interpretation.
- Prepares management reports, analyzes information to keep management informed, and responds to issues.
- Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas.
- Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, public, and community organizations).
- Analyzes and effectively redistributes workload to have positive impact on timeliness, accuracy, and meeting program goals and expectations.
- Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or public).
- Provides office coverage so employees are able to work overtime, as required by management, which may include weekends when called upon.
- Monitor all leave and overtime and ensure paid out correctly and timely.
Texas Works Advisor III
Texas Health And Human Service Commission
04.2022 - 11.2022
- Assist with managing, training, developing, and monitoring team members.
- Direct and assign employees as needed to ensure all aspects of workload is completed
- Immediately and respectfully respond to customer requests; report customer complaints to immediate supervisor and assists in resolving such complaints.
- Assisted with daily reports regarding case completion and EBT cards issued.
- Provide efficient customer service when interacting with internal and external customers.
- Assists in resolving and responding to customer complaints.
- Reviews case records to determine compliance with policies and procedures to identify trends and for corrective action.
- Assists in support unit activities including case reading, troubleshooting, second level reviews, and On the Job Training assignments.
- Assists in developing standards or procedures for assigned area.
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into computer-based eligibility system.
- Meet agency performance standards for case processing and benefit authorization.
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
- Attend work on regular and predictable schedule in accordance with agency leave policy.
- Perform other duties as assigned, including acting in supervisor’s absence.
Texas Works Advisor I/II
Texas Health And Human Service Commission
11.2017 - 04.2022
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into computer-based eligibility system.
- Compute and authorize benefits based on eligibility determination.
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
- Compare budgets to ensure all date entered into system right.
- Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
- Read, understand, apply and explain detailed regulations and policies.
- Perform basic arithmetic functions.
- Manage time efficiently by establishing priorities in accordance to importance of deadlines.
- Establish and maintain effective work relationships with others.
- Ability to communicate effectively both verbally and in writing.
- Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
- Follow written and oral directions and instructions.
Clerk
Texas Health And Human Service Commission
05.2016 - 11.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, and email correspondence with workers and supervisors.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using computer.
- Communicates on basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
- Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
- Batches forms prior to data entry.
- Assembles materials into packets.
- Screens, codes or corrects, and data enters documents.
- Issued EBT cards to clients in office and by mail.
Clerk
Texas Farm Bureau Insurance Company
01.2015 - 04.2016
- Assisted customers in office and over phone with payments to their accounts.
- Accept changes for clients policies.
- Provided customers with papers regarding their insurance policies; in person, via email, and via fax.
- Monitored accounts to ensure payments were received timely.
- Ensured bank account was balanced daily with payments received and deposited.
Copy & Print Associate / Cashier
Office Depot
01.2013 - 01.2015
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Completed complex customer orders accurately and within quoted time limit.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Performed regular maintenance to keep equipment in optimal working condition.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Documented finished work to keep supervisors informed of production activities.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Prepared and processed papers for use in scanning, microfilming and microfiche.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Accounting
Lamar State College - Port Arthur
Port Arthur, TXHigh School Diploma -
Nederland Highschool
Nederland, TX06.2010
Skills
- Staff Management
- Staff Discipline
- Goal-Oriented
- Training and Mentoring
- Organizational Skills
- Customer Service
- Conflict Resolution
- Microsoft Office
Timeline
Supervisor
Texas Health And Human Service Commission
11.2022 - Current
Texas Works Advisor III
Texas Health And Human Service Commission
04.2022 - 11.2022
Texas Works Advisor I/II
Texas Health And Human Service Commission
11.2017 - 04.2022
Clerk
Texas Health And Human Service Commission
05.2016 - 11.2017
Clerk
Texas Farm Bureau Insurance Company
01.2015 - 04.2016
Copy & Print Associate / Cashier
Office Depot
01.2013 - 01.2015
Accounting
Lamar State College - Port Arthur
High School Diploma -
Nederland Highschool
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