Summary
Overview
Work History
Skills
Certification
Timeline
Generic

KEELY Hayden

Conroe,TX

Summary

Enthusiastic General Manager offering 12 years' experience in food and customer service industry. Excellent team leader and problem solver. Knowledgeable in restaurant and bar operations as well as business management. Fun and outgoing individual that loves to create an upbeat work environment for teams. Results focused hardworking leader excited for new challenges. Eager to continue learning, growing and experiencing opportunities in a new field where I can apply my knowledge and expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

First Watch Daytime Cafe
Conroe, TX
11.2022 - Current
  • Recruited to open and operate the 19th location in the MHRG Franchise
  • Carefully selected, onboarded and trained 50 individuals out of 1200 applicants for new restaurant grand opening
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Coordinated training activities for employees to ensure compliance with company policies, procedures, and seasonal menu rollouts.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Designed sales and service strategies to improve revenue and retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

General Manager

Bellagreen
Houston, TX
03.2019 - 11.2022
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Created schedules and monitored payroll to remain within budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.

Assistant General Manager

Yucatán Taco Stand Tequila Bar & Grill
The Woodlands, TX
05.2017 - 03.2019
  • Boosts customer satisfaction ratings by timely resolving issues.
  • Maintain physical and computer file systems.
  • Ensure optimal beer and liquor stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
  • Supervise various critical tasks, including budget implementations, employee reviews, training, schedules and inventory
  • Manage store money with high accuracy and prepare daily bank deposits.
  • Assist with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as key contact for various personnel issues.
  • Generate daily operational and sales reports for corrective action or continuous improvement.
  • Promote dynamic, positive and memorable guest experiences.
  • Direct safety operations and maintain clean work environment in adherence to FDA and OSHA requirements.
  • Develop systems and procedures to optimize efficiency and quality.
  • Hire, coach and train staff and monitor performance.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.

Bartender

Bombshells
Spring, TX
09.2014 - 05.2017
  • Served each guest with sincere, positive and enthusiastic attitude.
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Delivered food and handcrafted alcoholic beverage orders within established timeframe
  • Performed closing duties including cleaning, sanitizing and restocking.
  • Made engaging connections with guests to create loyalty.
  • Followed serving safety requirements.

Barista

Starbucks
Spring, TX
03.2012 - 02.2013
  • Correctly followed all health, safety and sanitation guidelines.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Weighed, ground and packed coffee per customer orders.
  • Arranged merchandise in innovative and eye-catching displays.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with a pleasant smile and superior customer service.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.

Skills

  • Budget forecasting
  • Investigating variances
  • Expense monitoring
  • Purchasing and receiving
  • Conflict resolution
  • Scheduling, Ordering and Inventory management
  • Recruiting and hiring
  • Supervision and training
  • Vendor relationships
  • Policy/program development
  • Leadership and team building
  • Customer experiences
  • Cross-functional team management

Certification

TABC certified expires 12/02/2023

Management Food-Handler certified expires 4/23/24

Timeline

General Manager

First Watch Daytime Cafe
11.2022 - Current

General Manager

Bellagreen
03.2019 - 11.2022

Assistant General Manager

Yucatán Taco Stand Tequila Bar & Grill
05.2017 - 03.2019

Bartender

Bombshells
09.2014 - 05.2017

Barista

Starbucks
03.2012 - 02.2013

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KEELY Hayden