Keely Johnson
Charlotte,NC
Summary
I am a Healthcare Professional who is seeking to transition into something exceptional. I am aiming to be able to intersect my Healthcare skills, and Tech Skills, and bring it all collectively.
With my expertise in Healthcare, I believe I can bring a remarkable blend of operational expertise ,and a thorough understanding of people's needs to the table.
I am Knowledgeable of Operations Tech Specialist with a solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
I am eager to leverage these skills to excel as an Operations Tech Specialist.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Novant Health
02.2023 - 12.2023
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Teacher
Charlotte Mecklenburg Schools
09.2019 - 02.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Promoted digital literacy by integrating technology into curriculum.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Substance Abuse Technician
Community Alternatives Inc
01.2020 - 11.2020
- Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decisionmaking.
- Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
- Maintained confidentiality of client information, adhering to ethical standards and legal requirements for the protection of sensitive data in a professional setting.
- Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
- Evaluated clients'' progress regularly and adjusted treatment plans accordingly to optimize recovery success rates.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Administered patient medications and tracked dosages.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Medical Assistant
Fast and Accurate Test Labs / Homecare Professionals
02.2015 - 08.2016
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
MBA - Business Administration
University Of Phoenix
12.2025
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZ02.2023
Associate of Applied Science - Medical Assistant
Brightwood College
Charlotte, NC06.2018
Skills
- Leadership Skills
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Verbal and Written Communication
- Medical terminology
- Documentation accuracy
- Exceptional communication
- Problem-solving
- Multitasking and organization
- Conflict resolution
- Work quality evaluation
- Team collaboration
- System updating
- Team leadership
Certification
CPR Certified
Timeline
Patient Access Specialist
Novant Health
02.2023 - 12.2023
Substance Abuse Technician
Community Alternatives Inc
01.2020 - 11.2020
Teacher
Charlotte Mecklenburg Schools
09.2019 - 02.2023
Medical Assistant
Fast and Accurate Test Labs / Homecare Professionals
02.2015 - 08.2016
MBA - Business Administration
University Of Phoenix
Bachelor of Science - Health Management
University of Phoenix
Associate of Applied Science - Medical Assistant
Brightwood College
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