Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Keely Kincaid

Keely Kincaid

Las Vegas,NV

Summary

I am looking for a position that offers employee growth, personal achievement, and compensates according to merit.

Overview

22
22
years of professional experience

Work History

Guest Services: Front Desk Agent

Bellagio Resort Spa & Casino
05.2015 - 11.2023
  • I worked at the front desk at the Bellagio
  • This position required the ability to provide exceptional "five star" customer service, great attention to detail, clarity, professionalism, knowledge of the hotel inside/out as well as knowledge of Las Vegas and surrounding areas
  • My duties in this position entailed greeting the guests in an upbeat and friendly manner, confirming room reservations and trying to accomidate any other special requests or accomidations the guest might have.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Monitored staff performance and provided feedback and guidance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Stored guest valuables in safe and individual boxes for security.
  • Enforced policies and procedures to increase efficiency.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Lead Client Service Representative

Paws & Claws Pet Medical Center
12.2012 - 05.2015


  • I worked in a fast pace 9 doctor multi practice Animal Hospital
  • This was the very first Animal Hospital I had ever worked at
  • It was the place that taught me everything I know about the Veterinary Industry, and also provided me with a life long trade that has given me endless opportunities at employment anywhere I choose to reside
  • I was so proud to tell people I worked for a "Doctor Nave" practice
  • A highly respected Veterinarian whos practice was staffed with 9 of most qualified DVM's you could only hope to work with
  • My time at Tropicana Animal Hospital was the gateway to my future without even realizing it at the time
  • My duties for this position entailed Checking In/Out clients
  • Going over invoice, explaining the charges in detail
  • Honest cash handling and able to properly count back cash
  • I would discuss medications going home and I always double check the labels before sending any RX home
  • I practice efficent record keeping, filing, and answering multi-phone lines
  • Communicating with neighboring Animal Hospitals obtaining patients medical history
  • Verifying vaccination history as well as any other pertinant medical history on the patient
  • I am knowledgeable in most pet products, prescription foods, medications and what they are used for
  • I am familiar with setting up charts for next day surgeries, going over the appropriate consent forms
  • I am confident and compassionate when checking in Euthansia appointments, as well as professional when explaining the available options for cremation services
  • I like to stay busy
  • I am not into sitting around discussing personal issues while at work
  • There is always something that can be done
  • If I have completed my tasks then I will ask my co-workers if there is anything I can help them with
  • I am a team player, have a positive attitude, and believe in service with a smile.

Assistant Activities Director / Shuttle Driver

Wyndham WorldMark Destinations
10.2004 - 12.2012
  • Planned and directed activities such as bingo, board games and plays.
  • Arranged transportation for athletic participants to events and away games.
  • Conducted orientation and in-service training for coaching personnel to conform to program initiatives.
  • Updated weekly newsletters and calendars with latest plans.
  • Led daily exercises to promote development and maintenance of physical and mental abilities.
  • Prepared healthy snacks in line with Type nutrition plans.
  • Provided pre-game and post-game management and set up for athletic events.
  • Assisted residents with mobility problems to and from rooms.
  • Updated activities web page with sports and activities-related news.
  • Coordinated game officials and event security to foster safety and order.
  • Coordinated care and maintenance of athletic facilities with Facilities Director.
  • Distributed information to news media and social media to inform community of activities.
  • Monitored assignments and duties of work personnel for events and activities to supervise home contests.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Created and delivered recreational programs for small and large groups of residents.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Arranged outings as part of recreational program.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
  • Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Coordinated with other entertainment venues to create joint promotional events.

Customer Service / Counter Help

Toscanis Bakery At The Rio Hotel & Casino
01.2002 - 10.2004
  • Some of my duties at, & Bakery were: Dressing out into the proper work uniform provided
  • Scrubbing hands and nails prior to handling and counting the mornings baked goods
  • I would begin setting up my station, preparing daily samples, and balancing the cash register for the opening shift
  • I then would arrange baked goods inside the display window ready to be sold
  • This position demanded a high level of customer service
  • I would greet the customer always in a pleasant and timely manner
  • I would have complete knowledge of all product that was being sold and package all baked goods accordingly in the appropriate boxes/bags
  • I would then process payments and count back change efficently
  • I take pride in maintaining a professional appearance as well as continually maintaining cleanliness/handwashing.

Education

CPR Certification - Life Saving Skills

American Red Cross
Las Vegas, NV

Diploma - General Studies

Silverado High School
Las Vegas, NV
06.1996

Trade Center Phone - (702) 799-8300 - Hospitality/ Hotel Operations

Area Technical Trade Center
Brooks, North Las Vegas, NV
06.1996

Skills

  • Computer literate in several programs,10-key by touch, faxing, scanning, photo copying, filing, and I can type 75wpm without error I have knowledge of Microsoft Word, Office, Outlook, Excel, Quickbooks, and Basic Internet
  • Cash Handling
  • Office Management
  • Personable Demeanor
  • Credit and Cash Payments
  • Guest Services
  • Verifying Reservations
  • Posting Charges
  • Lobby Auditing
  • Room Assignments
  • Front Desk Management
  • Safety and Security Procedures
  • Transportation Information
  • Local Arts and Culture
  • Mail and Packages
  • Time Management
  • Problem-Solving Skills
  • Automated Telephone Systems
  • Guest Satisfaction
  • Supply Replenishment
  • Sales Expertise
  • Hospitality Service
  • Records Preparation
  • Customer Service
  • Transaction Processing
  • Corporate Branding
  • Concierge Services
  • POS Systems
  • Payment Oversight
  • Conflict Management
  • Clerical Support
  • Conflict and Issue Documentation
  • Computer literate in several programs,10-key by touch, faxing, scanning, photo copying, filing, and I can type 75wpm without error I have knowledge of Microsoft Word, Office, Outlook, Excel, Quickbooks, and Basic Internet
  • Guest Ledger
  • Written and Oral Communications
  • Effective Planning
  • Inventory Oversight
  • Checking Guests In and Out
  • Product and Service Sales
  • Reporting Capabilities
  • Team Oversight
  • Transportation Arrangements
  • Creative Solutions
  • Word Processing
  • Listening Skills
  • ASI Front Desk
  • Social Perceptiveness
  • Professional Relationships
  • Conference and Meeting Planning
  • File Management
  • Service Dispatching
  • Office Meetings
  • Rewards Programs
  • Supplies and Materials Oversight
  • Monitor Security
  • Fitness Center Management
  • Running Backups
  • Operational Efficiency
  • HIPAA Guidelines
  • Travel Recommendations
  • Security Protocols
  • Check in and Checkout Procedures
  • Serve Guests
  • Financial Information Review
  • Computer literate in several programs,10-key by touch, faxing, scanning, photo copying, filing, and I can type 75wpm without error I have knowledge of Microsoft Word, Office, Outlook, Excel, Quickbooks, and Basic Internet
  • Coordinate Housekeeping
  • Nightly Audits
  • Quality Assessments
  • Revenue Reviews
  • Tour Arrangements
  • Guest Inquiries
  • Compute Bills
  • Employee Retention
  • Lobby Maintenance
  • Office Supplies and Inventory
  • Business Correspondence
  • Manage Research
  • Special Reservations
  • Availability Record Keeping
  • Issue Identification
  • Two-Way Radio Operation
  • Hotel Reservations
  • Telephone Reservations
  • Constructive Feedback
  • Service Quality
  • Performance Strategies
  • Facilities Management Software
  • Dynamic Communication Skills
  • Dining and Amenity Recommendations
  • Mentoring
  • Keenness
  • Bookkeeping

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Seeking a position with a company that offers personal achievement, personal growth, and compensates according to merit.
Self...

Timeline

Guest Services: Front Desk Agent

Bellagio Resort Spa & Casino
05.2015 - 11.2023

Lead Client Service Representative

Paws & Claws Pet Medical Center
12.2012 - 05.2015

Assistant Activities Director / Shuttle Driver

Wyndham WorldMark Destinations
10.2004 - 12.2012

Customer Service / Counter Help

Toscanis Bakery At The Rio Hotel & Casino
01.2002 - 10.2004

CPR Certification - Life Saving Skills

American Red Cross

Diploma - General Studies

Silverado High School

Trade Center Phone - (702) 799-8300 - Hospitality/ Hotel Operations

Area Technical Trade Center

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Keely Kincaid