Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keely Knight

Robinson,TX

Summary

Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 8 years' experience in Banking.

Overview

5
5
years of professional experience

Work History

Relationship Manager/Bank Operations Officer

Extraco Banks
10.2022 - Current
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Developed strategic plans for day-to-day financial operations.

Senior Relationship Banker

Extraco Banks
05.2019 - 10.2022
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Analyzed customers' financial information to deliver personalized account guidance.

Education

Associate of Arts - Psychology

McLennan Community College
Waco, TX
12.2024

Skills

  • Relationship Building and Management
  • Customer Relationships
  • Excellent Communication
  • Solution Management
  • Portfolio Growth
  • Banking
  • Loans
  • Account Management
  • Customer Education and Consulting
  • Team Leadership
  • Schedule Management

Timeline

Relationship Manager/Bank Operations Officer

Extraco Banks
10.2022 - Current

Senior Relationship Banker

Extraco Banks
05.2019 - 10.2022

Associate of Arts - Psychology

McLennan Community College

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Keely Knight