Keely McCatherine
Texarkana,AR
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. My goal is to find and maintain a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management, and problem-solving skills. In my work experience, I have collaborated closely with the project management team on new technology projects. Additionally, I have worked closely with IT and several other departments. I have knowledge in working on reports, ensuring that my employees complete tasks on time, and attend the required trainings. I believe in building strong relationships with my coworkers and team members.
Overview
13
13
years of professional experience
Work History
Branch Operations Manager
Texar Federal Credit Union
04.2015 - Current
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Assessed employee performance and developed improvement plans.
- Supported financial director with special projects and additional job duties.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Member Service
Sams Club
05.2011 - 04.2015
- Increased overall member satisfaction by consistently exceeding expectations when resolving issues or answering questions.
- Cross-trained and backed up other customer service managers.
- Streamlined the membership renewal process for increased efficiency and higher retention rates.
- Worked closely with sales teams during promotional campaigns to ensure seamless coordination between departments benefiting both new and existing members.
Education
High School Diploma -
Christian Academy (C.A.T.S)
Texarkana, AR05.2011
Skills
- Relationship Management
- Staff Development
- Approachable
- Opening and closing procedures
- Team Building Leadership
- Financial Services
- Branch Operations Management
- Product Training
- Staff Training
- Banking
- Information Security
- Prioritizing and Planning
- Conflict Resolution
Timeline
Branch Operations Manager
Texar Federal Credit Union
04.2015 - Current
Member Service
Sams Club
05.2011 - 04.2015
High School Diploma -
Christian Academy (C.A.T.S)
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