KEELY MONTGOMERY
Cincinnati
Summary
Customer-focused professional with a proven track record of delivering exceptional service and support in fast-paced environments. Strong communication skills, problem-solving abilities, and the ability to build rapport with clients. Consistently strives to exceed expectations. Passionate about promoting wellness and dedicated to enhancing the customer experience in a fitness setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Parry's Pizzeria & Taphouse
04.2021 - 08.2024
- Developed relationships with regular customers while encouraging others to become return customers through excellent customer service
- Took drink orders from an average of 200 customers per shift and filled them quickly without error
- Performed the closing process on a nightly basis, including locking up, cleaning, preparing for the next business day and guiding guests out of the establishment
- Kept track of tabs accurately and handled money responsibly and provided change accurately
Waitress/Bartender
Another Broken Egg
08.2016 - 02.2021
- Delivered attentive and efficient service in a high-volume dining environment
- Memorized daily specials and effectively promoted them to enhance sales
- Managed the bar and multiple tables, prioritizing tasks to maintain a smooth service flow
- Maintained a large knowledge of drink selection and served drinks to customers quickly and correctly
Spa Attendant
Woodhouse Day Spa
04.2014 - 08.2016
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
Education
No Degree - Life Style Wellness Coaching
Sinclair Community College
Dayton, OH10-2020
Associate - Exercise Science
Sinclair Community College
Dayton, OH05.2020
High school or equivalent - Dental assisting
Butler Tech School of Health Sciences
West Chester Township, OH05.2015
Skills
- Great conversational skills
- Teamwork oriented
- Highly attentive
- Friendly and outgoing attitude
- Excellent customer service skills
- Goal-Oriented
- Positive Customer Engagement
Certification
Lifestyle Wellness coach.
Timeline
Waitress/Bartender
Parry's Pizzeria & Taphouse
04.2021 - 08.2024
Waitress/Bartender
Another Broken Egg
08.2016 - 02.2021
Spa Attendant
Woodhouse Day Spa
04.2014 - 08.2016
Associate - Exercise Science
Sinclair Community College
High school or equivalent - Dental assisting
Butler Tech School of Health Sciences
Lifestyle Wellness coach.
No Degree - Life Style Wellness Coaching
Sinclair Community College
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