Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Keely Morrow

Villa Rica,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Inside Sales Representative

GEMU Valves, Inc.
Atlanta, GA
03.2023 - Current
  • Respond to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Deliver superior customer support to improve account retention rate.
  • Collaborate with other departments to ensure successful implementation of sales initiatives.
  • Coordinate with logistics team to ensure timely delivery of products to customers.
  • Consult with customers to aid selection and purchase of products that meet needs.
  • Oversee account management and service 100+ existing accounts.

Administrative Assistant

The Simpson Organization
Atlanta, GA
01.2022 - 03.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various companies.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Managed properties in absence of manager.

Lash Artist/Front Desk Associate

Panama Tan & Spa
Villa Rica, GA
09.2021 - 01.2022
  • Responded to inquiries and room requests made online, by phone and via email.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Welcomed large volume of guests and improved overall customer service.
  • Verified and collected client payments.
  • Answered phone and emails to make reservations and take guest information.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Responsible for opening and closing location.
  • Managing location in absence of manager.

Sales Associate

Buckle
Douglasville, GA
02.2021 - 09.2021
  • Collected payments and provided accurate change.
  • Used technology resources to assist customers in locating and selecting items.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Increased purchase amounts by cross-selling with similar products.
  • Engaged customers in friendly, professional dialogue to determine needs.

Front Desk Associate

Sun City Tanning
Douglasville, GA
02.2020 - 02.2021
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Trained newly hired employees on front desk procedures and business operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Promoted the selling of products to consumers in order to keep sales as well as business growth increasing.
  • Responsible for opening and closing location.
  • Managed location in absence of manager.

Sales Associate

Prom Usa
Douglasville, GA
12.2019 - 02.2020
  • Used technology resources to assist customers in locating and selecting items.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

BBA - Management

University of West Georgia
Carrollton, GA

Some College (No Degree) - Associate of Science in General Business

West Georgia Technical College
Carrollton, GA

High School Diploma -

Alexander High School
Douglasville, GA
05.2021

Skills

  • Problem Solving
  • Critical Thinking
  • Communication Skills
  • Email and Phone Etiquette
  • Sales
  • Customer Service Expert
  • Key Relationship Management
  • Issue Resolution
  • Account Management

Affiliations

  • Alexander High School graduate as Board Scholar
  • Finished three pathways in high school
  • Received foreign language seal
  • Member of DECA - 3 years
  • Elite Gymnast - 10 years
  • Competitive Varsity Cheerleader - 4 years

Accomplishments

  • 7x State Champion - Gymnastics
  • 1x National Champion - Gymnastics
  • 8x MVP Award - Gymnastics
  • Heart of a Champion Award - Cheerleading

Timeline

Inside Sales Representative

GEMU Valves, Inc.
03.2023 - Current

Administrative Assistant

The Simpson Organization
01.2022 - 03.2023

Lash Artist/Front Desk Associate

Panama Tan & Spa
09.2021 - 01.2022

Sales Associate

Buckle
02.2021 - 09.2021

Front Desk Associate

Sun City Tanning
02.2020 - 02.2021

Sales Associate

Prom Usa
12.2019 - 02.2020

Some College (No Degree) - Associate of Science in General Business

West Georgia Technical College

High School Diploma -

Alexander High School

BBA - Management

University of West Georgia

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