Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Hi, I’m
Keely Paz-Perez
Lawrenceville,GA
Summary
Overview
4
years of professional experience
Work History
Empire Auto Parts
Customer Service Representative
05.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Paizanos
Server
11.2023 - 04.2024
Job overview
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Pandora Jewelry
Sales Associate
03.2022 - 04.2024
Job overview
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Three Dollar Cafe
Server
02.2021 - 10.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Norcross High SchoolNorcross, GA
High School Diploma
05.2021
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash handling
- Safe food handling
- High volume dining
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Empire Auto Parts
05.2024 - Current
Server
Paizanos
11.2023 - 04.2024
Sales Associate
Pandora Jewelry
03.2022 - 04.2024
Server
Three Dollar Cafe
02.2021 - 10.2023
Norcross High School
High School Diploma
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