Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEELY PENNEX

San Antonio

Summary


A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Crew Member

Mc Donalds
05.1996 - Current
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
  • Assisted in training new staff on operational procedures and best practices for service excellence.
  • Resolved customer inquiries promptly, enhancing overall dining experience through effective communication.
  • Monitored inventory levels, assisting in stock management to ensure availability of menu items.
  • Implemented process improvements that streamlined service delivery, reducing wait times for customers.
  • Supported promotional campaigns by engaging customers and providing product knowledge during service interactions.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Shift Manager

McDonald's
01.1999 - Current
  • Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Managed scheduling and labor allocation to optimize workflow and productivity.
  • Implemented process improvements that enhanced service delivery and reduced downtime.

Department Manager

McDonald's
10.2003 - Current
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Mentored team members, fostering professional development and enhancing productivity.
  • Streamlined departmental workflows, improving efficiency in service delivery.
  • Analyzed performance metrics to identify areas for process improvement.

General Manager

McDonald's
10.1996 - Current
  • Led cross-functional teams to drive operational efficiency and enhance productivity across multiple departments.
  • Implemented strategic initiatives that improved customer satisfaction and streamlined service delivery processes.
  • Developed comprehensive training programs for staff, fostering skill enhancement and promoting employee engagement.
  • Analyzed market trends to inform strategic planning and optimize resource allocation for maximum business impact.
  • Oversaw budget management, ensuring alignment with organizational goals while minimizing costs and maximizing profitability.
  • Established performance metrics to evaluate team effectiveness, driving continuous improvement in operations and service quality.
  • Collaborated with executive leadership to define long-term business strategies, aligning departmental objectives with corporate vision.
  • Cultivated relationships with key stakeholders, enhancing partnerships that supported growth and sustainability initiatives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Education

Associates - Office Management

Smart Horizon
San Antonio, TX
10.2025

High School Diploma -

Taft High School
San Antonio, TX

Skills

  • Excel data management
  • Inventory oversight
  • Calendar management
  • Skill development training
  • Staffing management
  • Coordinated truck acquisition
  • Service excellence
  • Employee supervision
  • Effective team leadership
  • Team leadership

Certification

Hamburger University

Manager of the Month


Timeline

Department Manager

McDonald's
10.2003 - Current

Shift Manager

McDonald's
01.1999 - Current

General Manager

McDonald's
10.1996 - Current

Crew Member

Mc Donalds
05.1996 - Current

Associates - Office Management

Smart Horizon

High School Diploma -

Taft High School

Similar Profiles

CREATE PROFILE