Keely Story
Orlando,FL
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
6
6
years of professional experience
Work History
Disability Caretaker
Direct Support Professional
02.2022 - 12.2023
- Documented client progress notes accurately highlighting any changes in behavior or health status in a timely manner.
- Mentored new hires demonstrating the importance of providing empathetic and patient-centered support.
- Facilitated social engagement for clients by organizing outings and activities tailored to their interests.
- Conducted regular house meetings encouraging open communication between all members of the residence.
- Completed regular check-ins and progress report for each client.
- Maintained safe and clean living environments for clients, promoting health and reducing risk of injury.
- Helped clients reach personal goals through encouragement, motivation, and targeted support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client medications, ensuring proper administration and adherence to prescribed schedules.
Customer Service Representative
Dial America
03.2021 - 11.2022
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Keep records of customer interactions, process customer accounts and file documents
- Meet personal/customer service team sales targets and call handling quotas
Customer Service Representative
Walgreens
01.2018 - 07.2019
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Davenport Community Campus
Davenport, FL05.2018
Skills
- Service
- Meal Preparation
- Fast Learner
- Light Housekeeping
- Team Collaboration
- Call Management
- Scheduling
- Computer Skills
- Appointment Scheduling
- Care Planning
Timeline
Disability Caretaker
Direct Support Professional
02.2022 - 12.2023
Customer Service Representative
Dial America
03.2021 - 11.2022
Customer Service Representative
Walgreens
01.2018 - 07.2019
High School Diploma -
Davenport Community Campus