Summary
Overview
Work History
Education
Skills
Timeline
Generic
Keely Todhunter

Keely Todhunter

Thornton,Colorado

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

N/a
01.2016 - 01.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Updated account information to maintain customer records.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Compiled information from files and research to satisfy information requests.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.

Education

High School Diploma -

Astravo Online Academy
Co
05.2023

Skills

  • Process Optimization
  • wpm Typing Speed
  • Complaint Investigation
  • Service Upselling
  • Information Security
  • Critical Thinking
  • Assertiveness
  • De-Escalation Techniques
  • Problem Resolution
  • Computer Skills
  • Calm and Professional Under Pressure
  • Document and Records Management
  • Filing
  • Administrative Support
  • Call Center Operations
  • Complaint Handling
  • Route Management
  • Client Relations
  • Contract Development
  • Data Entry
  • Multi-line phone talent
  • Multi-Line Phone Systems
  • Relationship Building
  • Problem-solving abilities
  • Appointment Scheduling
  • Spreadsheets
  • Order documentation
  • Following scripts
  • Customer Relations
  • Computer Proficiency
  • Technical Support
  • Customer Data Confidentiality
  • Call center experience
  • Remote Office Availability
  • Customer Service
  • Records Management
  • Customer and client relations
  • Time Management
  • Database Administration
  • Documentation
  • Organization skills
  • Word Processing
  • Attention to Detail
  • Microsoft Office
  • Tech-Savvy
  • Research and Data Analysis
  • Calendar Management
  • Verbal and written communication
  • Punctual and Reliable
  • Bookkeeping

Timeline

Customer Service Representative

N/a
01.2016 - 01.2024

High School Diploma -

Astravo Online Academy

Similar Profiles

CREATE PROFILE
Keely Todhunter