Keely Walker
Vancouver,WA
Summary
Qualified Medical Assistant/Front Desk Receptionist with a strong background in medical office administration and patient care coordination with 10 years of experience. Successfully managed patient schedules, facilitated smooth office operations, and provided excellent patient service. Demonstrated effective communication and problem-solving skills in fast-paced environment.
Skilled using Athena, Tebra, and Epic appointment scheduling system to manage anywhere from 90-200 patients weekly. Organized and accurate in managing patient flow.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/Front Desk Receptionist
Brave Care
10.2023 - 12.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Clinical Staff
Allergy and Asthma Associates
02.2020 - 12.2020
- Measured and recorded weight, height, body temperature and blood pressure for average of 60 patients per day.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
MA/Clerical/Billing Specialist
MA • Saheli ObGyn
01.2018 - 11.2019
- Used Athena to track patient status, treatments and outcomes while maintaining complete data confidentiality in compliance with HIPAA regulations.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Medical Coding and Billing Specialist
Eminent Home Healthcare, LLC
01.2014 - 12.2017
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Used Microsoft Excel and Athena to input information into computerized patient record system.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Education
Associate of Science -
Remington College
Garland, TX05.2016
Skills
- Compassionate and Caring
- Medical Assistance
- Medical Recordkeeping
- Patient Record Analysis
- Active Listening
- Attention to detail
- Time management
- Listening skills
- Skilled in Excel, Athena, Tebra, Epic
Education
Garland, TX
Contact
Phn: (469) 782-5248
Email: keelyrwalker96@gmail.com
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Languages
Arabic
Professional Working
Timeline
Medical Assistant/Front Desk Receptionist
Brave Care
10.2023 - 12.2024
Clinical Staff
Allergy and Asthma Associates
02.2020 - 12.2020
MA/Clerical/Billing Specialist
MA • Saheli ObGyn
01.2018 - 11.2019
Medical Coding and Billing Specialist
Eminent Home Healthcare, LLC
01.2014 - 12.2017
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Associate of Science -
Remington College
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