Keely Taylor
Service Manager
Concord,NC
Summary
Dedicated service manager with expertise in customer satisfaction, inventory management, and staff training. Proven ability to maintain high service standards while implementing health and safety protocols.
Overview
3
3
years of professional experience
Work History
Service Manager
Waterbean Coffee Company
Davidson
04.2025 - Current
- Managed daily operations to ensure smooth coffee service and customer satisfaction.
- Trained baristas on beverage preparation and equipment usage for quality consistency.
- Oversaw inventory management, ensuring stock levels met demand for products.
- Implemented health and safety protocols to maintain a clean working environment.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Monitored cash registers for discrepancies and any reported issues.
Barista
Waterbean Coffee Company
Concord
09.2023 - Current
- Provided exceptional customer service to enhance guest satisfaction.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and brewing equipment effectively and safely.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash register transactions accurately and efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Restaurant Hostess
O'Charley's
Concord
08.2022 - 05.2023
- Greeted guests warmly and managed waiting lists efficiently.
- Assisted guests with seating arrangements to ensure smooth flow.
- Answered phone calls and handled reservation inquiries promptly.
- Maintained cleanliness and organization of the host stand area.
- Trained new hostesses on customer service standards and procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
Concord High School
Concord, NC05-2024
Some College (No Degree) - Human Services
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Beverage preparation
- Inventory management
- Health and safety protocols
- Staff training
- Customer relationship management
- Fluent in English