Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Development
Affiliations
Additional Information
Languages
Timeline
Generic

Keely Judson

Phoenix,AZ

Summary

Cover Letter

My name is Keely Judson, I am 39 years of age. I have held positions of all types, this includes positions that include both professional offices duties and labor defined tasks. I am a team player and know how to be efficient, thorough, and compliant at all needs at hand. I will undoubtedly serve as asset to your team in all ways that opportunity will allow for. I am proficient in numerous computer applications and software. I am adaptable and able to learn new software quickly. I am able and willing to work all times and schedules. I work with well all people, therefore, I will always display respect, courteousness, and professionalism when present and non-present in the work place. I am firm advocate of equality, dedication, honesty, and hard work. I hope to join a team that harbors similar values and a strong work ethic. I would appreciative beyond measure, to be allotted the chance to prove and put my words into action.

Best Regards,

Keely S. Judson

Overview

20
20
years of professional experience

Work History

Accounts Receivable, Collections, Call scheduler

Alliance Plumbing, LLC
01.2021 - 12.2023
  • Responsible for the delivery of the highest-quality customer service for optimum client satisfaction
  • I was responsible for collections and making numerous calls to property management companies and property managers regarding payment
  • I was responsible for following up with all clients regarding collections, ensuring the correct contact information both for billing, bids and other documents such as COIs (Certificate of Insurance) and W9s was on file
  • I trained and assisted new employees on all of the above, this included teaching the correct terminologies for HVAC and plumbing services for scheduling and collections related purposes
  • Responsible for uploading invoices into systems such as Ops and Vendor Café
  • This knowledge was used for both for scheduling and billing related tasks
  • Responsible for acquainting new employees with the systems used
  • Responsible for devising invoices and emailing invoices to those that did not have invoices digitally uploaded
  • In this position I am very flexible in answering questions, assisting clients, new colleagues, Updating client information, and calling on collections, and scheduling high call volume calls for both plumbing and HVAC appointments for commercial and occasionally residential properties
  • I answered 70 and plus calls a day and scheduled both plumbing and HVAC services aided with all collections duties.

Cloud Nine Salon
01.2018 - 12.2021
  • Responsible for delivering optimum customer service, this included but was not limited to greeting clients, scheduling numerous appointments both over the phone and in person
  • Responsible for various administrative tasks, including email, faxes, inventory, and updating client information
  • Responsible for cleaning and salon laundry
  • Responsible for training new employees on all assigned tasks.

Apria Healthcare
01.2014 - 12.2018
  • Responsible for ensuring durable medical equipment claims were correctly processed, including: the correct Hicpic codes were listed, contacting providers’ to obtain necessary information to correct claims, entering data, understanding the laws of Hippa and taking Hippa compliant exams.

Front Desk Receptionist

Global Dental Science
01.2011 - 12.2012
  • Responsible for all reception duties including: Answering and correctly transferring calls; sending, receiving and delivering faxes to appropriate staff
  • Instrumental in the development and maintenance of Development and maintenance of Excel spreadsheets of all client contact information and migration of data from a prior system
  • Accountable for copies of all business related documents and maintenance of file integrity
  • Responsible for the delivery of the highest-quality customer service for optimum client satisfaction
  • In this position I am very flexible in answering questions, assisting and creating projects, as well as client technical assistance so clients are able to update computer applications in order to create projects (e.g., locating and downloading browser updates, Adobe applications, Java, etc.)
  • Proficient in the use of other computer applications used to perform the position efficiently (e.g., IM, database, etc.).

Receptionist and Staff Supervisor

Student Recreation Complex (SRC)
12.2003 - 06.2009
  • Customer service; responded to client requests and ensured customer satisfaction
  • All front desk duties including answering and routing all incoming calls, checking in students and members and reporting any suspicious activity to ASU Police Department
  • Event sales and assistance; data entry; requisition of office supplies; ordering and shipping ASU items, domestic and internationally
  • Required to maintain current CPR and First Aid certification
  • Summer Kids Camp Counselor working with children 3 – 12 years of age.

Education

B.S. -

Arizona State University
05.2014

HS Diploma -

New School for the Arts College Preparatory High School
01.2002

Skills

  • Market forecasting
  • Data Entry
  • Multi-line phone proficiency
  • Recordkeeping expertise

Accomplishments

I am accomplished in learning and adapting quickly in administrative, collections, data entry, and customer service skills and tasks. I am proficient in software applications and development. I have experience in various types of business and work environments and I have attendant ASU and majored in History.

Professional Development

Proficient with Microsoft Office Suite, Microsoft Word, Quick Books, Intact, Excel, base, IM and other computer applications. Accomplished in collections, delivering high-quality customer service for optimum client satisfaction, sales, reception, office management, administrative and clerical duties and recruitment. I have held positions with increasing levels of responsibility and seek a position where I can contribute to the team and enhance my skills and knowledge.

Affiliations

  • Alliance Plumbing Services and Repair Accounts Receivable and Collections

Additional Information

I am an employer's dream in layman's terms as, I am adaptable, reliable, I am flexible, I learn quickly, I am proficient in most basic software and applications. I am flexible and work well with all types of people! I am team player and people person! I have my own transportation and will be there and on time daily.

Languages

English
Native or Bilingual

Timeline

Accounts Receivable, Collections, Call scheduler

Alliance Plumbing, LLC
01.2021 - 12.2023

Cloud Nine Salon
01.2018 - 12.2021

Apria Healthcare
01.2014 - 12.2018

Front Desk Receptionist

Global Dental Science
01.2011 - 12.2012

Receptionist and Staff Supervisor

Student Recreation Complex (SRC)
12.2003 - 06.2009

B.S. -

Arizona State University

HS Diploma -

New School for the Arts College Preparatory High School

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Keely Judson