KeelyShae Holmon
Summary
Dedicated and client-focused professional with extensive experience in customer service, technical support, and behavioral health. Proven ability to provide outstanding service, support clinic flow, and manage technical issues. Skilled in customer retention, data entry, and maintaining detailed documentation.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Granite Hills Hospital
12.2023 - 08.2025
- Monitoring Patients- Observing and documenting behavioral patterns and progress.
- Implementing Treatment Plans – Assisting in carrying out strategies developed by healthcare professionals.
- Providing Emotional Support– Offering guidance and reassurance to patients.
- Facilitating Therapy Sessions – Helping with group therapy and therapeutic activities.
- Ensuring a Safe Environment- Maintaining a secure and supportive space for patients.
- Administering Medication– Under supervision, ensuring proper medication management.
- Crisis Intervention– De-escalating situations where patients may pose harm to themselves or others.
Medical Records Specialist
One Medical
05.2021 - 12.2023
- Access and prepare medical records as required for patients, authorized representatives, internal staff, and external organizations.
- Stay up-to-date with medical records and health information release regulations to ensure accurate processing.
- Perform administrative tasks such as answering phones, faxing and emailing confidential information.
- Troubleshoots prior authorization submissions and prescription processing with health care providers utilizing phone or online resources
- Receive invoices and remitting payments through online applications.
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed.
- Assess submitted medical claims to verify accuracy, completeness, and compliance with insurance policies.
- Analyzing Medical Records. Examine patient records and treatment details to determine medical necessity and coverage eligibility.
Data Entry Client Support Coordinator
Apogee Mental Health Services
01.2020 - 04.2021
- Provides validation in a warm, safe environment and keeps clients motivated to work through distress and eliminate neutralizing behaviors
- Engages with clients through clinical interactions, interventions, and development of skills
- Works closely with the direct manager and the treatment team to adhere to programming and operations
- Engaging in communication and problem solving with all members of the treatment team
- Specifically, client scheduling needs and supporting the Behavioral Health Technicians team with treatment concerns, including but not limited to interventions and customer service issues
- Maintains all written documentation such as progress notes, group therapy notes, for clients based on the current corporate designated caseload capacity and actively participates in creating high client satisfaction in treatment and managing potential grievances
Behavioral Health Technician
Human Services Campus
05.2018 - 10.2019
- Identify and triage clients whom are experiencing/exhibiting signs or symptoms related to mental health
- Collecting and interpreting information in order to connect to appropriate services on Campus or within the community
- Perform clinical reconnections and work closely with the HSC's Behavioral Health Coordinator (BHC) in regards to housing opportunities and clinical contact
- Monitoring clients progress and liaising with mental health/health professionals to adjust treatment plans
- Maintaining detailed notes for all clients within the HMIS database
Education
Certificate - Business and Marketing
Trine University
01.2014
High School Diploma -
Skills
- -Outstanding customer service
- - Client Support and Retention
- - Clinical Interactions and Interventions
- - Detailed documentation and data entry
- - Time management
- -Behavior health services
- -Medical claims
- -Prior authorization
Timeline
Behavioral Health Technician
Granite Hills Hospital
12.2023 - 08.2025
Medical Records Specialist
One Medical
05.2021 - 12.2023
Data Entry Client Support Coordinator
Apogee Mental Health Services
01.2020 - 04.2021
Behavioral Health Technician
Human Services Campus
05.2018 - 10.2019
Certificate - Business and Marketing
Trine University
High School Diploma -
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