Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keema Edwards

Houston,TX

Summary

Energetic Medicare Sales Representative with comprehensive knowledge of Medicare Parts A, B, C, and D plans. Offering three years of experience selling individual health plan products and services. Excellent communication, multitasking and time management abilities.

Overview

8
8
years of professional experience

Work History

Medicare Sales Agent

GoHealth
Houston, TX
06.2023 - Current
  • 40 hr/week
  • $50k/year
  • Provided information and answered questions about Medicare health insurance plans to potential customers.
  • Conducted initial customer screenings to determine eligibility for Medicare health plans.
  • Developed and implemented sales strategies to increase Medicare enrollment.
  • Resolved customer complaints quickly and professionally.
  • Assisted customers with selecting appropriate plans based on their needs.
  • Followed up with clients regularly to ensure satisfaction and address any issues.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
  • Maintained detailed records of customer interactions including contact information, preferences, requests and feedback.
  • Attended conferences, seminars and workshops related to Medicare products or services.

Licensed Medicare Specialist

Concentrix
Houston, TX
02.2022 - 06.2023
  • 40 hours/week
  • $50k/year
  • Handled inbound and outbound calls to verify patient appointments.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Maintained positive working relationship with fellow staff and management.
  • Responded to member questions regarding plan benefits and provisions.
  • Provided beneficiaries with information about plan benefits and eligibility determinations.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Identified potential errors in client information and corrected them accordingly.

Medicare Sales Agent

GoHealth
Houston , TX
05.2021 - 02.2022
  • 40 hours/week
  • 45k/year
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Provided information and answered questions about Medicare health insurance plans to potential customers.
  • Identified customer needs and recommended appropriate coverage options.
  • Conducted initial customer screenings to determine eligibility for Medicare health plans.

Traveling Leasing Expert

Salesinc
Duluth, GA
06.2019 - 05.2021
  • 40 hrs/week
  • $40k/year
  • Received, checked and processed applications for new leases.
  • Increased occupancy through dynamic marketing initiatives.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Received rent payments and tracked transactions in accounting software.
  • Tracked leads using CRM software and followed up with interested parties.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Outside Sales Specialist

Costco
The Woodlands, TX
04.2016 - 06.2019
  • 40 hours/week
  • $40k/year
  • Educated customers on product features and technical details to highlight benefits.
  • Closed product sales to increase revenue and build client loyalty.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Utilized upselling techniques to maximize revenue.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Developed dynamic sales presentations to build urgency with prospects.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Organized sale calls with customers and vendors.
  • Maintained open communication with leadership to facilitate business development.

Education

MBA - Business Administration

Southern University And A & M College
Baton Rouge, LA
08.2023

Bachelor of Science - Accounting

Southern University And A & M College
Baton Rouge, LA
08.2014

Skills

  • AEP Experience
  • Inbound and Outbound Calling
  • Eligibility Determination
  • Marketplace Software
  • Broker Office Database
  • Salesforce CRM Software
  • OEP Experience
  • Goal-Oriented
  • Team Building
  • Relationship Building
  • Customer Service
  • SEP Experience
  • Conflict Resolution
  • Telephone Etiquette
  • Applicant Support and Service
  • Processing Payments
  • Sales and Promotions
  • Building Customer Relationships and Loyalty
  • Meeting Sales Goals
  • Attention to Detail
  • Creative Problem Solving
  • Precision and Accuracy
  • Data Entry and 10-Key
  • Bill Payment and Recordkeeping
  • SAP Understanding
  • Intuit QuickBase
  • Training and Onboarding
  • Open Enrollment
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Remote Office Availability
  • Inbound and Outbound Calling
  • Fair Housing Laws Knowledge
  • Complaints Investigation
  • Dispute Handling
  • Sale and Rental Recordkeeping
  • Vacancy Marketing
  • Maintaining Occupancy Levels
  • Application Processing
  • Goal-Oriented

Timeline

Medicare Sales Agent

GoHealth
06.2023 - Current

Licensed Medicare Specialist

Concentrix
02.2022 - 06.2023

Medicare Sales Agent

GoHealth
05.2021 - 02.2022

Traveling Leasing Expert

Salesinc
06.2019 - 05.2021

Outside Sales Specialist

Costco
04.2016 - 06.2019

MBA - Business Administration

Southern University And A & M College

Bachelor of Science - Accounting

Southern University And A & M College

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Keema Edwards