Keema Johnson
Baltimore ,MD
Summary
Specialising in customer service, I enjoy working in fast paced and competitive environments while showcasing my professional skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caterer
Sodexo Magic
Baltimore, MD
08.2023 - 01.2025
- Transferred catering supplies between event venues.
- Serve food and beverages to guests in a timely and efficient manner.
- Restocked food and beverage stations to ensure readiness.
- Greet guests warmly and provide excellent customer service.
- Answer guest inquiries and address concerns professionally.
- Manage overall guest experience from start to finish.
Server/bartender
Dave & Buster's
Baltimore
09.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Crafted beverages to meet customer's preferences.
- Thoroughly mastered knowledge of available beverages.
- Maintained cleanliness of the bar area.
Server
Kona Grill
Baltimore
01.2021 - 09.2021
- Served food and beverages in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Rye Street Tavern
Baltimore
02.2019 - 03.2020
- Ensure customers receive food and beverages.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma - General Studies
Paul Laurence Dunbar Highschool
Baltimore, MD06.2018
Skills
- Wine, liquor, and food service
- Guest and client satisfaction
- Catering and events
- Special events
- Food and beverage service
- Customer service
- Team collaboration
- Food safety
- Quality control
- Safe food handling
Certification
Bartending certification
Timeline
Caterer
Sodexo Magic
08.2023 - 01.2025
Server/bartender
Dave & Buster's
09.2022 - 05.2023
Server
Kona Grill
01.2021 - 09.2021
Server
Rye Street Tavern
02.2019 - 03.2020
High School Diploma - General Studies
Paul Laurence Dunbar Highschool