Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keema Johnson

Baltimore ,MD

Summary

Specialising in customer service, I enjoy working in fast paced and competitive environments while showcasing my professional skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Caterer

Sodexo Magic
Baltimore, MD
08.2023 - 01.2025
  • Transferred catering supplies between event venues.
  • Serve food and beverages to guests in a timely and efficient manner.
  • Restocked food and beverage stations to ensure readiness.
  • Greet guests warmly and provide excellent customer service.
  • Answer guest inquiries and address concerns professionally.
  • Manage overall guest experience from start to finish.

Server/bartender

Dave & Buster's
Baltimore
09.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Crafted beverages to meet customer's preferences.
  • Thoroughly mastered knowledge of available beverages.
  • Maintained cleanliness of the bar area.

Server

Kona Grill
Baltimore
01.2021 - 09.2021
  • Served food and beverages in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Rye Street Tavern
Baltimore
02.2019 - 03.2020
  • Ensure customers receive food and beverages.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma - General Studies

Paul Laurence Dunbar Highschool
Baltimore, MD
06.2018

Skills

  • Wine, liquor, and food service
  • Guest and client satisfaction
  • Catering and events
  • Special events
  • Food and beverage service
  • Customer service
  • Team collaboration
  • Food safety
  • Quality control
  • Safe food handling

Certification

Bartending certification

Timeline

Caterer

Sodexo Magic
08.2023 - 01.2025

Server/bartender

Dave & Buster's
09.2022 - 05.2023

Server

Kona Grill
01.2021 - 09.2021

Server

Rye Street Tavern
02.2019 - 03.2020

High School Diploma - General Studies

Paul Laurence Dunbar Highschool
Keema Johnson