Keena Akers
Philadelphia,PA
Summary
Quality-focused former Tax Examiner (TE) with over 20 years of experience and proven history of handling high-pressure situations. Organized and self-sufficient professional looking to leverage office administration experience, documentation, and database management skills to support a company’s mission and productivity goals.
Overview
25
25
years of professional experience
Work History
Tax Examining Technician
IRS
01.1995 - 03.2019
- Analyze & resolve tax processing problems.
- Managed over 50 calls per day and screened calls when necessary.
- Adjusted taxpayers’ accounts, prepared and issued manual refunds, performed multiple credit transfers, computed tax, penalty & interest, and processed tax returns.
- Researched accounts with reported discrepancies
- Managed and trained office staff, ensuring high-quality and efficient data entry services were delivered promptly.
- Increased efficiency in examination process by maintaining thorough documentation and organization of taxpayer records
- Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters
- Enhanced taxpayer compliance by accurately processing tax returns and identifying discrepancies
- Collaborated with team members to ensure timely resolution of tax issues and improve overall workflow efficiency
- Provided support to colleagues when needed, sharing knowledge on best practices.
Personnel Records Specialist
US Army National Guard
07.1994 - 08.2002
- Maintained and updated military staff personnel records
- Experienced in using various computer programs.
- Ensured compliance with federal, state, and company regulations by staying informed on policy updates and implementing changes accordingly.
- Streamlined personnel record-keeping processes by implementing digital filing systems and organizational tools.
- Reduced processing time for requests from employees and supervisors by maintaining up-to-date contact information in personnel records database.
- Protected sensitive employee information through secure storage practices and adherence to company privacy policies.
- Provided excellent customer service to employees seeking clarification or assistance regarding their personal records or employment documentation requirements.
Education
High School Diploma -
John F Kennedy High
Willingboro, NJ06.1989
Skills
- Case management skills
- Account reconciliation
- Clerical Multitasking
- Data entry
- Communication Training & Development
- Report Preparation
- Audit Management
- Data Entry Proficiency
- Organizational Abilities
- Conflict Resolution
- Problem Solving
- Interpersonal Relations
Timeline
Tax Examining Technician
IRS
01.1995 - 03.2019
Personnel Records Specialist
US Army National Guard
07.1994 - 08.2002
High School Diploma -
John F Kennedy High