Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keena Chalmers

Arverne

Summary

Dynamic and dedicated professional with extensive experience in customer service and childcare, including a role at the Metropolitan Transportation Authority. Proven ability to build relationships and maintain a safe environment. Skilled in appointment scheduling and data entry, ensuring efficient operations while fostering a welcoming atmosphere for all visitors.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

27
27
years of professional experience

Work History

Church Volunteer

Cynthia Bryant
08.2020 - 11.2024
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Maintained church grounds to upkeep clean, safe and tidy presentation.
  • Coordinated with other volunteers to create a welcoming environment at worship services and special events.
  • Sourced and distributed food and supplies to those in need.
  • Greeted guests with bulletins, directions, and friendly conversation.
  • Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.

Daycare Assistant

Phyllis Lewis
07.2016 - 09.2018
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.

Metropolitan Transportation Authority

E. Virgil Conway
06.1999 - 08.2007
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Receptionist

Joel K.Dranove
09.1997 - 05.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Lower East Side Preparatory Highschool
145 Stanton Street New York,NY 10002
06-1987

Skills

  • Childcare experience
  • Flexible schedule
  • Food preparation
  • Relationship building
  • Visitor greeting
  • Email and phone etiquette
  • Appointment scheduling
  • Services support
  • Clerical support
  • Customer service
  • File and record keeping
  • Data entry

Timeline

Church Volunteer

Cynthia Bryant
08.2020 - 11.2024

Daycare Assistant

Phyllis Lewis
07.2016 - 09.2018

Metropolitan Transportation Authority

E. Virgil Conway
06.1999 - 08.2007

Receptionist

Joel K.Dranove
09.1997 - 05.1999

High School Diploma -

Lower East Side Preparatory Highschool

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Keena Chalmers