Keena Smith

• Conducted regular performance evaluations for continuous improvement of team members'' skills and abilities.
• Mentored junior staff, providing guidance on best practices.
• Maintained detailed records, ensuring accurate data collection for future reference.
• Consistently met or exceeded performance metrics, leading to increased team success and recognition.
• Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
• Coordinated closely with other department leads to address interdepartmental issues affecting patient experience outcomes efficiently.
• Built positive rapport and relationships for high levels of team work
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

Cleaned, and assembled instruments.

Maintained crash carts after use or outdated.

Reprocessed instruments to specifications from manufacturer.