KEENA TURNER
Baltimore,MD
Summary
Professional Summary
Compassionate and dedicated social services professional with a strong background in skilled nursing facilities, providing supportive care and advocacy for elderly and medically complex populations. Skilled in psychiatric rehabilitative counseling, with additional experience gained through internships focused on child welfare and addiction services. Demonstrated ability to build rapport across diverse populations and coordinate comprehensive care plans within interdisciplinary teams. Licensure as a Licensed Master Social Worker (LMSW) is pending final background check and the submission of my ASWB score report. Committed to delivering ethical, person-centered care and promoting mental health and well-being across all age groups.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PRN Social Work
Future Care Good Samaratin
05.2025 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Social Services Director
Autumn Lake Healthcare
05.2023 - Current
- Determine needed and relevant interventions based on each client's cognitive abilities and current needs
- Complete social history and psychosocial assessments for each resident that identifies social, emotional, and psychological needs
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient, and family
- Functioned as a treatment team member, interpreting social, emotional, and family system problems and strengths to other members
- Conferred with medical and mental health professionals to understand the complete picture of each client's background and limitations
- Promote discussion between the patient, family, and medical team, in order to facilitate understanding of the patient's medical condition and treatment options
- Education and implementation of advance directives, in collaboration with medical provider, including health care proxy, living will, MOLST forms, code status orders
- Clarification of patient and family's desired direction for care, including comfort-based care
- Complete a social history and psychosocial assessment for each resident that identifies social, emotional, and psychological needs
- Utilize PASSR screens to evaluate most appropriate setting based on needs, mental illness, and or intellectual disabilities
- Develop, maintain, and utilize a listing of current community resources that are useful to residents and their families/significant others
- Participate in the development of a written, interdisciplinary plan of care for each resident that identifies the psychosocial needs/issues of the resident, the goals to be accomplished for those needs/issues, and the appropriate social worker interventions
- Ensure that Social Services MDS reporting requirements are completed properly and in a timely manner to meet regulatory requirements
- Provide in-service about Elderly Abuse
- Conduct care plan meetings to provide clinical updates to responsible parties and or resident
- Issue NOMNC, Care Plan, and other written forms of communication.
- Develop and implement social services policies and procedures in accordance with state and federal regulations.
- Coordinate and facilitate resident care conferences to discuss and update individualized care plans with the interdisciplinary team.
- Ensure that residents' psychosocial needs are assessed and addressed through comprehensive social work assessments and interventions.
- . Collaborate with residents and their families to develop discharge plans and coordinate transitions to other levels of care or community resources.
- Act as a liaison between the nursing home and external agencies, such as government agencies, community organizations, and mental health providers, to coordinate services and support for residents.
- Participate in quality improvement initiatives and ensure compliance with regulatory requirements related to social services in nursing homes.
- Stay informed about best practices in social work and aging services through continuing
- Hold End of Life & Comfort Care discussions with families & patients m
- Education, professional development opportunities, and networking with peers in the field.
- Refer patients to hospice
Support Planner
Helping Hands PRP Inc
04.2024 - 05.2025
- Assessed crisis situations and implemented appropriate intervention strategies.
- Monitored medication compliance and provided education about psychiatric medications.
- Collaborated with other providers to coordinate care for clients across multiple systems of care.
- Provided emotional support during difficult times by listening without judgement and offering encouragement.
- Advocates for clients' rights within various systems such as healthcare, educational or vocational settings.
- Facilitated psychoeducational workshops on topics such as stress management, communication skills, and self-esteem building.
- Monitored patient progress and modified treatment plans accordingly.
Graduate Student Intern
Therapeutic Wellness Services
09.2023 - 04.2024
- Assessed crisis situations and implemented appropriate intervention strategies.
- Monitored medication compliance and provided education about psychiatric medications.
- Collaborated with other providers to coordinate care for clients across multiple systems of care.
- Provided emotional support during difficult times by listening without judgement and offering encouragement.
- Advocates for clients' rights within various systems such as healthcare, educational or vocational settings.
- Facilitated psychoeducational workshops on topics such as stress management, communication skills, and self-esteem building.
- Monitored patient progress and modified treatment plans accordingly.
Direct Care Counselor
Above It All LLC
09.2022 - 01.2024
- Implemented adaptations, coaching strategies, and assistive devices to aid clients in changing their work or school environments to suit their abilities
- Evaluated the abilities and needs of each client to help them set realistic goals with successful rehabilitation plans
- Lead group activities that focus on obtaining appropriate social and communicative skills
- Monitor clients throughout the process to assess their progress, adjust strategies, and improve abilities
- Complete Weekly Progress Notes that document the client's progress and focus of activity or discussion.
Social Services Assistant/Interim Director
Forest Haven Nursing and Rehab
05.2021 - 05.2023
- Assist residents in completing paperwork and forms related to social services benefits and programs.
- Provide support and assistance to residents in accessing and navigating community resources, such as healthcare services, transportation, and housing.
- Collaborate with other members of the care team, including nurses, therapists, and social workers, to develop and implement individualized care plans for residents. 4. Advocate for residents' rights and help them communicate their needs and preferences to the care team.
- Provide emotional support and counseling to residents and their families, especially during times of crisis or transition.
- Coordinate and facilitate group activities and programs to promote socialization and mental well-being among residents.
- Monitor and report any changes in residents' behavior or mental health status to the appropriate healthcare professionals.
- Maintain accurate and up-to-date documentation of residents' social services needs and interventions.
- Collaborate with external agencies and organizations to coordinate services and support for residents, such as legal aid, financial assistance, and mental health services.
- Participate in staff meetings, trainings, and continuing education to stay current on best practices in social services for nursing home residents.
- Oversee and manage the social services department, including hiring, training, and evaluating staff members
Graduate Student Intern
Myrtle J. Scott Franklin Network LLC
04.2022 - 04.2023
- Reported back to the instructor to receive day-to-day tasks and responsibilities
- Interacted with clients and staff in-person to provide information
- Accepted instruction from management regarding assignments and tasks
- Conduct intake assessments to determine client's needs
- Hold support group meetings.
Psychiatric Rehabilitative Counseling
Strengthening Families Building Communities
03.2020 - 09.2022
- Assist residents in completing paperwork and forms related to social services benefits and programs.
- Provide support and assistance to residents in accessing and navigating community resources, such as healthcare services, transportation, and housing.
- Collaborate with other members of the care team, including nurses, therapists, and social workers, to develop and implement individualized care plans for residents. 4. Advocate for residents' rights and help them communicate their needs and preferences to the care team.
- Provide emotional support and counseling to residents and their families, especially during times of crisis or transition.
- Coordinate and facilitate group activities and programs to promote socialization and mental well-being among residents.
- Monitor and report any changes in residents' behavior or mental health status to the appropriate healthcare professionals.
- Maintain accurate and up-to-date documentation of residents' social services needs and interventions.
- Collaborate with external agencies and organizations to coordinate services and support for residents, such as legal aid, financial assistance, and mental health services.
- Participate in staff meetings, trainings, and continuing education to stay current on best practices in social services for nursing home residents.
- Oversee and manage the social services department, including hiring, training, and evaluating staff members
Undergraduate Student Intern
The Dream Academy
09.2021 - 04.2022
- Demonstrated patience and empathy towards all students regardless of background or ability level.
- Promoted a safe learning environment by monitoring student behavior during study hours.
- Utilized technology to maintain accurate records of student performance data.
- Established positive relationships with community partners who could provide resources for program participants.
- Mentored students on appropriate behavior and conflict resolution strategies.
- Assisted students with homework assignments, provided tutoring services, and monitored student progress.
- Planned engaging activities to promote physical fitness, social interaction, and creative expression among students.
- Monitored student attendance records and completed incident reports when necessary.
- Employed problem solving techniques to resolve conflicts among students in a constructive manner.
- Facilitated group discussions around topics such as bullying prevention, healthy lifestyles, and peer pressure.
- Maintained safe play environment by carefully monitoring children.
Education
Master - Social Work
Morgan State University
05.2024
Bachelor - Social Work
Coppin State University
Baltimore, MD05.2022
Skills
- Active Listening
- Case Management
- Record Keeping
- Advocacy
- Conflict Management
- Multitasking
- Relationship Building
- Crisis Intervention
- Advanced Directives
Certification
- Adolescent Mental Health First Aid
- CPR
Awards
Harbor City Link Scholar, National Society Of Leadership & Success
Timeline
PRN Social Work
Future Care Good Samaratin
05.2025 - Current
Support Planner
Helping Hands PRP Inc
04.2024 - 05.2025
Graduate Student Intern
Therapeutic Wellness Services
09.2023 - 04.2024
Social Services Director
Autumn Lake Healthcare
05.2023 - Current
Direct Care Counselor
Above It All LLC
09.2022 - 01.2024
Graduate Student Intern
Myrtle J. Scott Franklin Network LLC
04.2022 - 04.2023
Undergraduate Student Intern
The Dream Academy
09.2021 - 04.2022
Social Services Assistant/Interim Director
Forest Haven Nursing and Rehab
05.2021 - 05.2023
Psychiatric Rehabilitative Counseling
Strengthening Families Building Communities
03.2020 - 09.2022
Bachelor - Social Work
Coppin State University
Master - Social Work
Morgan State University
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