I am a detail-oriented and results-driven professional with extensive experience in customer service, collections, and administrative support. Based in Pittsburgh, PA, I have demonstrated strong problem-solving abilities and proficiency in various software applications including Microsoft Office, Oracle, and INSINQ.
My professional experience spans multiple roles, such as Contact Center Specialist at UPMC Presbyterian, Collection Specialist at Bank of America, and Core Services Financial Consultant at PNC Bank. These roles highlight my capabilities in handling high-volume inquiries, resolving complex issues, managing delinquent accounts, and providing comprehensive service support. Additionally, I have experience in data entry, research, and maintaining organized production logs.
I hold a High School Diploma from Penn Hills High School in Pittsburgh, PA, and have a certification in Customer Service Skills from Indeed Assessments.
Overall, my background showcases my adaptability, strong analytical and critical thinking skills, and my dedication to enhancing customer satisfaction and operational efficiency.
