Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Keenan Anderson

Goodyear,AZ

Summary

Strategic Director of Recruitment known for high productivity and efficient task completion. Specialize in talent acquisition strategies, candidate sourcing techniques, and recruitment process optimization. Excel in leadership, communication, and problem-solving to enhance team performance and achieve recruitment goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Recruitment

Devoted Guardians Homecare
Tempe , AZ
10.2021 - Current
  • Collaborated with leadership teams to ensure that staffing needs are met in a timely manner.
  • Analyzed applicant data to identify trends in hiring processes.
  • Researched industry trends related to compensation packages and other job benefits.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Monitored performance metrics related to recruitment efforts such as time-to-fill rates, cost-per-hire, source effectiveness.
  • Advised management on best practices when it comes to hiring decisions.
  • Created job postings on various platforms such as LinkedIn, Indeed, and Glassdoor.

High Risk Lend Collections

American Express
Phoenix, AZ
10.2016 - 09.2021
  • Collaborated with cross-functional teams to achieve organizational objectives.
  • Prioritized and organized tasks to efficiently meet service goals.
  • Supported colleagues by providing guidance to foster a collaborative work environment.
  • Worked successfully with diverse coworkers to resolve product and service-related issues.

Customer Service Executive

Albertsons Corporate Center
Phoenix, AZ
06.2013 - 09.2015
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Admissions Advisor

University of Pheonix
Tempe, AZ
02.2012 - 03.2013
  • Communicated regularly with current students regarding progress towards graduation requirements.
  • Evaluated transcripts from previous institutions for transfer credits eligibility.
  • Maintained accurate records of all admissions activities in student database system.
  • Monitored applicant status changes throughout the application process from initial inquiry through acceptance or denial of admission.
  • Assisted prospective students with the admissions process, provided information and answered questions.
  • Analyzed data trends related to recruitment efforts for tracking purposes.
  • Reviewed applications for accuracy and completeness, followed up with applicants to obtain additional information as needed.

Education

Real Estate

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
08-2013

Business Communication

Allan Hancock College
Santa Maria, CA
05-1996

College of the Sequoias
Visalia, CA

Skills

  • Recruitment strategy
  • Performance metrics
  • Compensation research
  • Customer relationship management
  • Cross-functional collaboration
  • Effective communication
  • Team building
  • Problem solving
  • Talent acquisition strategy
  • Career fair coordination
  • Recruitment metrics analysis
  • Industry networking
  • Onboarding program design
  • Onboarding process management
  • Talent acquisition strategies
  • Job posting optimization
  • Contract negotiation skills
  • Interviewing skills
  • Problem-solving abilities

Affiliations

  • Volunteer time to Families Against Domestic Violence.
  • Assist with preparing FADV group counseling

Accomplishments

  • Top Executive Award from Devoted Guardians

Certification

  • Certification in Victim Advocacy
  • Real Estate
  • Finger Print Clearance Card
  • CPR

Timeline

Director of Recruitment

Devoted Guardians Homecare
10.2021 - Current

High Risk Lend Collections

American Express
10.2016 - 09.2021

Customer Service Executive

Albertsons Corporate Center
06.2013 - 09.2015

Admissions Advisor

University of Pheonix
02.2012 - 03.2013

Real Estate

Maricopa Community Colleges, Glendale Community College

Business Communication

Allan Hancock College

College of the Sequoias

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