Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keenan Blakeney

Atlanta

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevance Health
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Aircraft Caterer

Delta Airlines
06.2022 - 08.2023
  • Remained calm under pressure while dealing with difficult situations during peak hours
  • Ensured that all areas used for catering were clean and sanitized according to health codes
  • Inspected equipment regularly to ensure proper functioning before each event began
  • Coordinated with airline schedules to ensure catering services were provided on time without causing any delays to flight departures
  • Stocking and ensuring grounded aircraft were stocked and prepared for flights
  • Kept track of inventory ensuring that sufficient quantities of food, beverages, and supplies are available for each flight

Personal Assistant/Chauffeur

Posh Concierge
05.2017 - 08.2023
  • Ran errands and picked up goods to meet staff needs
  • Managed high priority and confidential information
  • Answered phone calls, emails and responded promptly to inquiries from customers and vendors
  • Prioritized tasks, keeping diligent track of project timelines and deadlines
  • Coordinated office activities to ensure efficient workflow of daily operations
  • Performed data entry into various databases ensuring accuracy of information entered
  • Maintained accurate logs of miles driven, fuel costs, and vehicle maintenance records
  • Inspected vehicles daily prior to use including checking fluid levels, tire pressure
  • Displayed proficient knowledge of GPS systems to navigate unfamiliar areas efficiently
  • Utilized strong problem-solving abilities when dealing with unexpected road closures or traffic delays
  • Provided detailed information about routes and areas traveled through during trips
  • Communicated professionally with customers throughout their journeys to provide an exceptional experience

Content Manager

Kairo Skate Co.
08.2020 - 12.2021
  • Developed, managed, and executed content for ad campaigns and social media post
  • Created, edited, and published high quality content such as videos website and social media post
  • Optimized content for search engines to increase views and web traffic
  • Reviewed or updated web page content or links using appropriate tools
  • Maintained a library of content assets including images, videos, copywriting templates, and style guides
  • Optimized web page titles and meta descriptions for SEO purposes
  • Developed comprehensive social media strategies focused on increasing followership

Social Media Marketing Manager

Sammi Footwear
10.2016 - 08.2018
  • Utilized SEO techniques to optimize organic reach of digital content
  • Collaborated with influencers to incorporate suitable paid promotions into brand strategy
  • Scheduled posting calendar to support consistent content stream
  • Pitched campaign ideas to upper management for expanding platform reach and engagement
  • Managed daily content creation across multiple platforms, including Facebook, Twitter, Instagram, YouTube, LinkedIn, Pinterest, Snapchat and Google Ads
  • Monitored post comments and direct messages to survey audience attitude toward content
  • Tracked platform analytics to determine success of content campaigns
  • Developed platform-specific campaigns for targeting organizational promotion objectives

Photojournalist

Fresco Media
04.2016 - 06.2017
  • Utilized advanced digital photography equipment to create stunning visual stories
  • Created high-quality multimedia content for web-based platforms
  • Successfully captured and edited compelling photographs for a variety of publications
  • Performed scouting duties to identify ideal shooting locations

Education

Business Administration - undefined

Lipscomb University
Nashville, TN

Mass Communication and Journalism - undefined

Georgia State University
Atlanta, GA

Skills

  • Food Prep Planning
  • Delegating Work
  • Multitasking
  • Customer Service
  • Catering
  • Customer Relations
  • Wordpress
  • Social Media
  • Social Media communications
  • New Media
  • Journalism
  • Digital Media
  • Web Content Writing
  • Digital Marketing
  • Social Media Marketing
  • Microsoft Excel
  • Search Engine Optimization
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Follow-up skills
  • Call management
  • Product knowledge
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Customer relationship management (CRM)
  • Prioritization
  • De-escalation techniques
  • Technical support
  • Building rapport
  • Assertiveness

Certification

  • Strategy of content marketing
  • Google Ads
  • Introduction into Data Analysis

Timeline

Customer Service Representative

Elevance Health
11.2024 - Current

Aircraft Caterer

Delta Airlines
06.2022 - 08.2023

Content Manager

Kairo Skate Co.
08.2020 - 12.2021

Personal Assistant/Chauffeur

Posh Concierge
05.2017 - 08.2023

Social Media Marketing Manager

Sammi Footwear
10.2016 - 08.2018

Photojournalist

Fresco Media
04.2016 - 06.2017

Business Administration - undefined

Lipscomb University

Mass Communication and Journalism - undefined

Georgia State University

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