Keenan Fisher
Gainesville
Summary
IT Service Desk Technician with prior U.S. Navy leadership experience and hands-on enterprise support in a municipal utility environment. Skilled in workstation imaging, printer troubleshooting, software deployment, Active Directory administration, and end-user technical support. Currently pursuing a B.S. in Cybersecurity and Information Assurance at Western Governors University while advancing industry certifications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Service Desk Technician
Gainesville Regional Utilities (GRU)
Gainesville, FL
01.2025 - Current
- Provide frontline enterprise IT support through ticketing system and direct end-user troubleshooting in a Windows domain environment
- Image and deploy Windows workstations using enterprise imaging procedures
- Troubleshoot and repair network printers and local printing issues
- Install and configure enterprise software and end-user applications
- Manage user accounts, password resets, and access-related support through Active Directory
- Assist with data transfers and user profile migrations during workstation replacements
- Assist with troubleshooting connectivity, authentication, and printer communication issues within enterprise network environments
Customer Service Associate
The UPS Store
Gainesville, FL
01.2024 - 01.2025
- Assisted customers with shipping logistics, printing services, and document preparation
- Handled point-of-sale transactions and maintained high-volume retail workflow
Quartermaster (E-5)
United States Navy
01.2015 - 01.2023
- Served as assistant navigator responsible for safe maritime navigation operations
- Managed digital navigation chart systems and voyage planning software
- Maintained navigation equipment and bridge systems
- Supervised equipment maintenance programs and operational readiness
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT2027
Associate of Science - Computer Information Technology
Santa Fe College
01-2025
Associate Degree - General Studies
Central Texas College
01-2021
Skills
- Active Directory (user account management, password resets)
- ManageEngine ServiceDesk ticketing system
- Windows 10 / Windows 11 administration
- Workstation imaging and deployment
- Disk partitioning and system setup
- Software installation and configuration
- Printer troubleshooting and deployment
- End-user technical support and ticket documentation
Certification
- CompTIA A+
- CompTIA Net+ (In Progress)
- CompTIA Sec + (In Progress)
- HDI Support Center Analyst
- CJIS Security Awareness
Timeline
IT Service Desk Technician
Gainesville Regional Utilities (GRU)
01.2025 - Current
Customer Service Associate
The UPS Store
01.2024 - 01.2025
Quartermaster (E-5)
United States Navy
01.2015 - 01.2023
Associate of Science - Computer Information Technology
Santa Fe College
Associate Degree - General Studies
Central Texas College
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University