PAMELA CRAFT-FLEMING
Missouri City,TX
Summary
Human Resources professional with deep expertise in employee relations, performance management, and organizational development. Known for fostering collaborative environments and driving impactful HR initiatives. Strong communicator with knack for adapting to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.
Overview
35
35
years of professional experience
Work History
HR-Talent Business Partner
Veritex Community Bank
09.2022 - Current
- Supported a group of 187 employees in Banking Centers, Branch Operations, and Business Banking.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated with leadership to assess and improve policies across board.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Conducted exit interviews to gather feedback for organizational improvement.
- Partnered with senior management to align HR strategies with overall business objectives.
- Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
- Analyzed turnover data to identify trends and develop strategies for improving employee retention.
- Led mediation sessions to resolve conflicts, promoting harmonious work environment.
- Reviewed performance reviews, providing constructive feedback and fostering culture of continuous improvement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Senior Human Resources Generalist/HR Generalist
Green Bank/Veritex Community Bank
12.2017 - 09.2022
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
- Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards.
- Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
- Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
- Fielded employee inquiries related to insurance, 401(k) plan, PTO, FMLA leave and employee assistance.
- Facilitated employee benefits programs and assisted with open enrollment.
- Monitored performance management system to track employee progress and provide constructive feedback for improvement.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
Human Resources Generalist
Green Bank
12.2015 - 12.2017
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Coordinated company-wide events such as well-ness activities.
- Processed payroll and worked with managers to support proper wage and hour compliance.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
Human Resources Administrator
Green Bank
03.2011 - 12.2015
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Answered employee inquiries regarding health benefits and 401k options.
Human Resources Assistant
FiStaff (Green Bank)
09.2009 - 03.2011
- Fielded up to 40 incoming calls and emails per day from employees and managers.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in preparing required personnel reports.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted HR Director with special projects.
Human Resource Research Specialist
JPMORGAN CHASE
03.2005 - 06.2008
- Analyzed, researched and resolved a high volume of cases. Managed within established timing while maintaining service standards for self and team.
- Evaluated and processed terminations according to FLSA guidelines, dates, and term reasons.
- Analyzed and processed time away from work leaves such as disability, parental, FMLA, military, discretionary and Worker's Compensation.
- Calculated payments for final pay, vacation/floating holidays, FLSA and severance for terminations and payment adjustments for denied, late initiated and return to work leaves.
- Liaison with Employees, Managers and Human Resource Business Partners for interpretation of the policies and procedures.
Resolution Support Specialist II, Retail Banking
JPMORGAN CHASE
02.1996 - 03.2005
- Performed advanced research and problem resolution as the team’s specialist.
- Liaison with the many lines of businesses within retail banking and Telephone Bankers.
- Tracked and monitored outstanding service requests to ensure service levels were being met.
- Analytical research on deposit, loan, and lease accounts and assisted with coaching and mentoring Telephone Bankers.
- Served as Senior Telephone Banker providing support and leadership to co-workers.
- Mentored and coached, while acting as a liaison between other lines of business and Telephone Bankers.
- Resolved complex issues such as missing funds, payments, titles and lien releases to name a few for customers as well as employees.
- Served as Loan Escalation Supervisor/Telephone Banker in Retail Banking fielding calls and emails from employees in various states.
Area Sales Manager - Shoes/Accessories
DILLARD'S
01.1991 - 01.1997
- Increased area profitability by maintaining inventory control, coordinating sales and promotional activities.
- Trained, supervised and evaluated a team of 37 employees for departmental executions and procedures.
- Established and maintained outstanding staff morale and rapport.
- Analyzed financial sales reports and communicated information to buyers and vendors.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Built lasting relationships with clients through outstanding customer service interactions.
- Prepared sales presentations for clients showing success and credibility of products.
- Supervised a team of 11 employees while Assistant Area Sales Manager in Ladies Ready-to-wear.
- Also served as Men's Wear Department Manager and Bridal Consultant.
Education
Bachelor of Science - Home Economics, Fashion Merchandising, Business Administration
Texas State University
San Marcos, Texas12.1991
Skills
- Policy implementation
- Employee retention
- Employee relations
- Retention strategies
- Coaching leadership
- Strategic planning
- Succession planning
- Problem-solving
- Coaching and mentoring
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Microsoft Office
Affiliations
- HR Houston
- Society of Human Resource Management
Timeline
HR-Talent Business Partner
Veritex Community Bank
09.2022 - Current
Senior Human Resources Generalist/HR Generalist
Green Bank/Veritex Community Bank
12.2017 - 09.2022
Human Resources Generalist
Green Bank
12.2015 - 12.2017
Human Resources Administrator
Green Bank
03.2011 - 12.2015
Human Resources Assistant
FiStaff (Green Bank)
09.2009 - 03.2011
Human Resource Research Specialist
JPMORGAN CHASE
03.2005 - 06.2008
Resolution Support Specialist II, Retail Banking
JPMORGAN CHASE
02.1996 - 03.2005
Area Sales Manager - Shoes/Accessories
DILLARD'S
01.1991 - 01.1997
Bachelor of Science - Home Economics, Fashion Merchandising, Business Administration
Texas State University
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