Keenan Geter-Boatswain
Wilmington,DE
Summary
Experienced operations leader with a proven record of enhancing efficiency and achieving tangible results. Proficient in strategic planning, process optimization, and resource management. Prioritizes team collaboration and adapts to evolving needs. Recognized for reliability and drive, consistently achieving success in dynamic and fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operation Manager
Hope Center New Castle County
08.2024 - Current
- Staff Management Hire, train, and supervise staff, including front office staff
- Providing ongoing development opportunities to improve staff skills and performance
- Operations Assist in overseeing daily operations for all departments, such as housekeeping, front desk, grounds and maintenance
- Financial Management Assist the Managing Director and Operations Director with monitoring budgets, expenses, and revenue streams to ensure financial goals are met
- Manage, Train and Supervise the Mentor/Case Monitors Supervisors: Create and Manage Team Schedules, Review and Approve Time Off; Review and Approve Weekly Time (Payroll), Interview Potential Employees, Conduct Employee Evaluations, Participate in New Hiring Process and Employee Termination Process; Conduct Staff Meeting; Provide Guidance and Support to Staff; Attend Management Meetings and Prepare Reports as requested by Hope Center Managing Director and Operations Manager
- Participant Entry, Verification & Admittance
- Food Delivery Coordination: Retrieval, Sorting, Storage, Set-Up and Distribution
- Donation Retrieval, Sorting, Storage Management and Distribution
- Administration/Support Staff Functions
- Rent Readiness Program Administration
- Shift Reporting- Record Reporting-Data Sharing- Daily Reports & Logs
- Vision Line/Key Card Fobs, Rooms Master, Feenics, Property Management Systems-PMS Dashboard, Key Maintenance
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Fiscal/Accounting/Controls & Procedures/Audits
- Management Correspondence and Meetings
- Emergency Management, Operations Management
- Human Resources/Staff Support and Supervision/Scheduling
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
Night Auditor
Hersha Hospitality Management
12.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
Case Monitor Supervisor
Hope Center New Castle County
04.2024 - 08.2024
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
- Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
- Improved efficiency in the department by streamlining documentation processes for accurate record keeping.
- Served as a reliable resource for colleagues seeking guidance or clarification on complex patient cases or technical concerns related to monitoring systems.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Front Office Manager
Hersha Hospitality Management
12.2022 - 04.2024
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created, prepared, and delivered reports to various departments.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintenance Tech
Bethel Villa Apartments
02.2021 - 04.2023
- Room Turnovers
- Outside Grounds
- Dry-wall repair
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
Resident Coordinator
Hersha Hospitality Management
06.2022 - 12.2022
- Organized safety drills and provided resources on emergency preparedness, prioritizing the well-being of all residents in the community.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
- Monitored budget expenditures closely while organizing events or activities, optimizing resource allocation without compromising quality.
- Assisted property managers with administrative tasks as needed, contributing to smooth daily operations of the community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Warehouse Trainer
Bernard Temp Agency
01.2019 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Lead Sales Associate
Wawa
01.2018 - 01.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new employees on customer service, money handling and organizing strategies.
Inbound/Outbound Dock Process Assistant (Supervisor)
Amazon
10.2013 - 01.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
Education
Diploma -
Middletown High School
01.2013
Skills
- Excellent Leadership
- Excellent Customer Service
- Strong written and verbal communication
- Organizational skills
- Prioritization skills
- Supervisory skills
- Motivational skills
- Microsoft Word
- Microsoft Excel
- Barcode labeling software
- Barcode printers
- Box cutters
- Forklifts
- Hand trucks
- Scheduling and planning
- Front desk operations
- Discipline
- Goal oriented
- Effective multitasking
- Monitoring and evaluation
- Warehouse safety procedures
- Safety management
- Operational efficiency
- Multitasking and organization
- Incident reporting
- Training and facilitation
- Management support
- Logistics management
- Strong work ethic
- Staff discipline
- Scheduling and calendar management
Timeline
Operation Manager
Hope Center New Castle County
08.2024 - Current
Case Monitor Supervisor
Hope Center New Castle County
04.2024 - 08.2024
Night Auditor
Hersha Hospitality Management
12.2022 - Current
Front Office Manager
Hersha Hospitality Management
12.2022 - 04.2024
Resident Coordinator
Hersha Hospitality Management
06.2022 - 12.2022
Maintenance Tech
Bethel Villa Apartments
02.2021 - 04.2023
Warehouse Trainer
Bernard Temp Agency
01.2019 - 01.2021
Lead Sales Associate
Wawa
01.2018 - 01.2019
Inbound/Outbound Dock Process Assistant (Supervisor)
Amazon
10.2013 - 01.2017
Diploma -
Middletown High School
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