Keenan Hickman
Employer Engagement Program Coordinator
Baltimore,MD
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Employer Engagement Program Coordinator
Global Refuge
01.2024 - Current
- Supervise cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Establish and strengthen strategic partnerships with external organizations, advancing refugee employment and retention.
- Maintain detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Create comprehensive reports on program progress, presenting findings to stakeholders and refining strategies as needed.
Bartender (Weekend Shift)
Checkerspot Brewing
09.2023 - Current
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Serve high customer volumes during special events, nights, and weekends.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
Community Learning Services Specialist
Fello
1 2023 - Current
- Provide direct, ongoing community learning services as needed to help adult client with autism gain and retain skills for stable employment.
- Support client in developing goals and social skills, improving individual wellness and productivity.
- Manage and maintain client records by reviewing case notes, logging events and progress.
Lead Guide
City Brew Tours
07.2021 - 09.2023
- Enthusiastically led all-inclusive, multi-stop, educational brewery tours.
- Efficiently managed time in the interest of all guests and breweries.
- Earned multiple 5-star reviews citing professionalism, engagement, detailed knowledge delivery, and exceptional customer service.
Lead Coordinator, Walden Circle Community Center
Via University Of Maryland - Baltimore County Fellowship
07.2020 - 05.2022
- Scheduled yearly programming around imaginative and COVID-19 compliant activities for youth e.g. team-building exercises, educational games, and hands on crafts for 10+ school-aged children.
- Identified staff vacancies and hired, supervised, and trained undergraduate student employees in youth engagement and facilitation techniques.
- Constructed a free lending library to aid in youth literacy and community involvement.
Immigration Services Officer
U.S. Department Of Homeland Security
11.2017 - 06.2021
- Processed and adjudicated immigration applications and petitions using electronic immigration systems.
- Interviewed over 2500 applicants and petitioners to assess eligibility for residency or naturalization.
- Researched and interpreted immigration laws and regulations; applied knowledge to complex cases.
English Instructor
Peace Corps
03.2015 - 06.2017
- Co-taught English with a local counterpart to large classes of middle school students using Indonesian language skills.
- Created lesson plans; developed appealing educational material with limited resources.
- Introduced participatory learning tactics; guided students to think critically.
Customer Service Representative
Wegmans
05.2008 - 02.2015
- Provided shoppers with in-depth knowledge of the brand, store programs, and products for sale.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Professional Studies - Community Leadership
University of Maryland - Baltimore County (UMBC)
Baltimore, MD 08.2020 - 05.2022
Bachelor of Arts - English Literature
Randolph College
Lynchburg, VA 08.2010 - 05.2014
Accomplishments
2025 GIVE Fellowship Recipient. A fellowship and alumni network committed to accelerating the involvement of rising professionals in service with communities. With a focus on Baltimore, each year 40-50 professionals from the regions leading employers engage in an eight month experience of transformational personal and professional growth while working alongside their cohort, regional experts, and community leaders.
2020 Shriver Peaceworker Fellow at UMBC. A rigorous two year social change leadership program for Returned Peace Corps Volunteers integrating three key components: full-time graduate study, part-time service placement with community partner organizations addressing diverse social needs, and year round ethical reflection curriculum including seminars, retreats, and events.
Peer Support Network Member, Peace Corps Indonesia. 1 of 4 peer-selected members out of 60 American volunteers. Provided emotional support and outreach to fellow volunteers in a manner that enhanced the potential and productivity of peers. Collaborated quarterly to implement team-building projects and activities that greater connected the volunteer community.
Certification
Certified Scrum Master, Scrum Alliance
Timeline
Employer Engagement Program Coordinator
Global Refuge
01.2024 - Current
Bartender (Weekend Shift)
Checkerspot Brewing
09.2023 - Current
Certified Scrum Master, Scrum Alliance
07-2023
Lead Guide
City Brew Tours
07.2021 - 09.2023
Master of Professional Studies - Community Leadership
University of Maryland - Baltimore County (UMBC)
08.2020 - 05.2022
Lead Coordinator, Walden Circle Community Center
Via University Of Maryland - Baltimore County Fellowship
07.2020 - 05.2022
Certified Beer Server, Cicerone Program
01-2018
Immigration Services Officer
U.S. Department Of Homeland Security
11.2017 - 06.2021
English Instructor
Peace Corps
03.2015 - 06.2017
Teaching English to Speakers of Other Languages (TESOL)
10-2013
Bachelor of Arts - English Literature
Randolph College
08.2010 - 05.2014
Customer Service Representative
Wegmans
05.2008 - 02.2015
Community Learning Services Specialist
Fello
1 2023 - Current