Keenan Inniss
Tampa,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bookkeeper
SP Plus
12.2022 - 01.2024
- Support Field Operation Managers in preparation of invoicing and investigating areas of concern, monthly parker corrections, distributing tips to valet attendants and printing of reports
- Assist Facility Manager and Supervisors with other administrative duties as necessary
- Streamlined daily reporting information entry for efficient record keeping purposes.
Customer Service Representative
Morgan Stanley/ E*TRADE
05.2023 - 10.2023
- Provide the highest level of service by quickly and accurately identifying customers' needs and articulating the appropriate solution to their questions and account-related concerns
- Successfully communicate with various support groups and make use of internal systems and resources available to obtain the necessary information to resolve inquiries for clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Advised clients on financial matters and recommended investments.
- Maintained updated records of all financial transactions to support traceability.
Facilities Staff
University of South Florida, Recreation and Wellness
04.2021 - 12.2021
- Ensured efficient productivity and smooth foot traffic in the center by utilizing Innosoft Fusion software to manage membership sales and renewals, equipment rentals, and court reservations
Education
MBA - Data Analytics
Saint Leo University
Saint Leo, FL05.2026
Bachelor of Arts - Economics
University of South Florida
Tampa, FL12.2022
Skills
- MS office excel
- Word
- Outlook
- PowerPoint
- Leadership Qualities
- Strong Organization
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Securities Industry Essentials (SIE)
Leadership Roles Achievements
- Social Events Chair, University of Central Arkansas, Chapter of Honor Society of Leadership and Success, Led community service events in the clothing drives for the local Boys and Girls Club which benefited over 50 kids.
- Vice President, Iota Gamma Chapter, Kappa Alpha Psi Fraternity, Inc., Assisted projects including cleaning local rural neighborhoods, food drives and mentoring middle school students.
Affiliations
- Advisor, Caribbean Student Association (CSA) - Saint Leo University, January 2025
Timeline
Customer Service Representative
Morgan Stanley/ E*TRADE
05.2023 - 10.2023
Bookkeeper
SP Plus
12.2022 - 01.2024
Facilities Staff
University of South Florida, Recreation and Wellness
04.2021 - 12.2021
MBA - Data Analytics
Saint Leo University
Bachelor of Arts - Economics
University of South Florida
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