Keenan Lewis
Riverdale
Summary
Dynamic administrative professional and leader with over 10 years of experience in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support, and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intensive Support Coordinator
Benchmark Human Services
06.2024 - Current
- Work Hybrid Coordinating medical and support services for over 20 clients throughout 5 counties living with Intellectual Disability.
- I currently work with Adults living with Intellectual Disabilities in my role as an Intensive Support Coordinator
- Ensure health and safety for clients living in Community Residential Alternative Homes.
- Ensure Community Access Groups are incorporating social activities and Community engagement is implemented.
- Provide Documentation, face to face visits, and support coordination for clients in home, group, and community alternative programs.
- Provide Support Coordination for adults living with Autism, Bi-Polar, Crohn's Disease, and additional physical and behavioral health needs.
- Coordinated support efforts to improve operational efficiency and customer satisfaction.
- Improved communication and collaboration with team members by facilitating regular meetings and updates.
- Developed support plans to optimize resource allocation and improve response times.
- Enhanced support documentation, ensuring accuracy and accessibility for team members.
- Assisted in the development of new support strategies to better meet clients needs and expectations.
- Collaborated with support teams to implement best practices and improve overall service delivery.
Lead Program Coordinator
City of Syracuse
03.2022 - 02.2024
- Appointed to Lead Program Coordinator by the Mayor of Syracuse, N.Y
- Assisted in creating policy Surrounding the American Rescue Plan Act (ARPA)
- Created a Lead Coalition to effectively address Elevated Blood Lead Levels in children ages 6 and under
- Strengthened community partnerships by fostering collaborative initiatives.
- Improved program efficiency by streamlining communication channels between departments.
- Guided staff in aligning their efforts with program priorities and goals.
- Enhanced participant engagement by implementing innovative program initiatives.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Coordinated program activities to ensure smooth operations and alignment with organizational goals.
- Organized training sessions for staff, ensuring alignment with program objectives.
Code Enforcement Officer
City of Syracuse
06.2018 - 03.2022
- NYS Code Enforcement Officer for over 4 years
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Facilitated positive relationships with community members by addressing concerns promptly and professionally, fostering trust in the code enforcement process.
- Improved community safety by conducting thorough inspections and identifying code violations in residential and commercial properties.
- Leveraged strong negotiation skills to resolve disputes between neighbors regarding shared responsibility for maintaining properties in accordance with local codes.
- Enhanced public awareness of local codes and regulations by developing educational materials and conducting informational sessions.
- Streamlined the code enforcement process for faster resolutions through diligent record-keeping and timely communication with property owners.
- Promoted transparency in the code enforcement process by creating and distributing reports on department activities, successes, and areas for improvement.
Care Manager Supervisor
ACR Health
04.2015 - 10.2017
- Served as a Care Manager Supervisor responsible for managing 15 Case Managers over 3 counties with a primary focus on Behavioral, Mental, Physical, and substance abuse concerns
- Served as Care Manager before being promoted to Care Manager Supervisor
- Served as Prevention Health Advocate before being promoted to Care Manager
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Monitored staff performance and ensured adherence to regulatory requirements, maintaining a high level of quality care provision.
- Collaborated with interdisciplinary teams to ensure seamless delivery of care services for optimal patient outcomes.
- Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
- Implemented data-driven strategies to continuously improve the effectiveness of care management initiatives.
- Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
Education
MPA - Public Administration
Bellevue University
Bellevue, N.E.09.2022
BA - Human Services
Columbia College
Columbia, M.I.12.2020
Skills
- Database Proficient
- Customer support
- Case management
- Team coordination
- Conflict resolution
- Crisis intervention
- Problem-solving
- Goal setting
- Communication skills
- Attention to detail
Accomplishments
- Collaborated with a team of 10 in the development of the Lead Paint Program for the City of Syracuse.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 15 staff members.
Certification
- CPR Certified, 2024
- NARCAN Certified, 2016
Community Service
- Program Coordinator for Jubilee Homes Showcase Sunday Community Events
- Media/Production experience through self-owned webcast
- Public speaker through Community events
Experience
Appointed to Lead Program Coordinator by the Mayor of Syracuse, N.Y., Assisted in creating policy Surrounding the American Rescue Plan Act (ARPA), Created policy and regulation regarding implementing the Lead Hazard Control Program, Created a Lead Coalition to effectively address Elevated Blood Lead Levels in children ages 6 and under, Environment Protection Agency Lead Risk Assessor, NYS Code Enforcement Officer for over 4 years, Currently work with Adults living with Intellectual Disabilities in my role as an Intensive Support Coordinator, Served as a Care Manager Supervisor responsible for managing 15 Case Managers over 3 counties, Served as Care Manager before being promoted to Care Manager Supervisor, Served as Prevention Health Advocate before being promoted to Care Manager, Over 5 years of Case Management experience
Timeline
Intensive Support Coordinator
Benchmark Human Services
06.2024 - Current
Lead Program Coordinator
City of Syracuse
03.2022 - 02.2024
Code Enforcement Officer
City of Syracuse
06.2018 - 03.2022
Care Manager Supervisor
ACR Health
04.2015 - 10.2017
BA - Human Services
Columbia College
MPA - Public Administration
Bellevue University
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