Keenan Mark
Hardworking individual with a great work ethic. Willing to learn and assist with any tasks at hand. Always prompt with any job assignments that may require leadership or teamwork.
Professional inventory specialist with solid experience in managing stock and ensuring efficient inventory processes. Strong focus on team collaboration and adapting to changing needs. Skilled in inventory management, organization, and maintaining accurate records. Reliable and results-driven with a consistent approach to achieving objectives.
As a retail professional, highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.
Skilled Overnight Stocker experienced in [Type] environments. Knowledgeable about unloading, moving and shelving merchandise on a tight schedule. Eager to help customers and keep operations moving smoothly.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Overnight Stocker Associate
9 Years 1 Month- Stocked shelves with groceries and merchandise in designated areas.
- Cleaned store areas and transported shopping buggies to designated locations.
- Helping assist customers with any inquiries or questions.
- Unloaded merchandise to sales floor
- Prepared sales floor for overnight stocking
- Assisted customers when needed
Burger King Crew Member
1 Year 7 Months- Prepared flame-grilled menu items, side orders, and beverages while following food safety standards.
- Operated cash register, handled order accuracy, and processed payments with speed and professionalism.
- Maintained clean service areas, dining space, and kitchen equipment to support efficient restaurant operations.
- Replenished inventory, organized supplies, and alerted management to shortages affecting service flow.
- Followed sanitation, temperature, and handling procedures to protect food quality and compliance.
- Trained new crew members on station duties, customer service expectations, and workflow standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
CSR - Customer Service Representative
2 Years 4 Months- Assisted consumers with health insurance for families in need of medical coverage.
- Resolved customer inquiries and escalated complex issues across phone, email, and case management systems.
- Processed orders, returns, and account updates while maintaining accurate records and contract compliance.
- Coordinated with operations, logistics, and program teams to support shipment status and delivery exceptions.
- Documented service interactions, issue trends, and resolution notes in CRM and ERP systems.
- Interpreted customer requirements to provide product information, pricing details, and order guidance.
- Mentored new representatives on call handling, documentation standards, and service workflows.
- Improved response consistency by refining templates, knowledge base content, and follow-up procedures.
- Addressed escalations with internal stakeholders to maintain service quality and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Computer Engineering
- My ending GPA was a 2.8 at Bogalusa High School.
- GPA: 3.2
- Extracurricular Activities: Football, Track & Field, Chorus
High School Diploma
- Awarded MOST LIKELY TO SUCCEED
- GPA: 2.8
- Extracurricular Activities: Football, Track & Field, & Chorus