Keenan Menard

Oversees daily operations; runs floor to ensure that all orders are being delivered with speed and efficiency; creates server, bar, and support staff schedules based on sales projections; collaborates with events team to ensure exceptional service for both banquets and everyday guests; creates new and exciting weekly drink specials; completes weekly liquor, beer, and wine inventory; processes all invoices for bar related product; ensures cleanliness of bar and dining room by implementing daily and weekly deep cleaning tasks; keeps alcoholic beverages well-stocked and organized to meet expected demand; maximizes customer service by training staff, overseeing operations, and resolving issues

Handled all ordering, scheduling, recruiting and staffing, local sales, and customer retention; ensured quality of product to assist with guest satisfaction and food costs; worked with local schools to organize fundraisers that benefited children in need; performed daily cash accuracy checks and transported daily deposits to bank; performed weekly inventory on all product; oversaw all operations and training to ensure consistency in quality and service; maximized efficiency by coaching and mentoring staff on industry practices, company procedures, and POS systems; formulated policies and procedures to streamline operations; handled all guest service standards and guest concerns

Served food and beverages promptly with focused attention to customer needs; worked with POS system to place orders, manage bills, and handle complimentary items; cultivated warm relationships with regular customers; maintained clean and organized dining areas to uphold restaurant hygiene standards; tended bar with speed and efficiency for high volume events such as sports events and large parties; ensured that all stations were operating in organized and speedy manner; set positive tone for entire dining experience as first point of contact for incoming guests; bussed and reset tables to keep dining room and work areas clean; followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff; utilized communication practices with kitchen staff to deliver customer meals in timely manner.