Keenan Parker
Dallas,TX
Summary
Homepoint Served on Dallas Culture Committee
Chase MVP
Citimortgage, Employee of month, Several Awards
Drivetime, Employee of the Month
Overview
15
15
years of professional experience
Work History
Property Preservation Specialist
Service Mac LLC
Fort Mill, SC
05.2022 - 05.2024
- Adhered to all applicable federal, state and local laws governing the industry.
- Maintained records of all activities related to property preservation work orders.
- Secured vacant buildings against unauthorized access or vandalism.
- Provided excellent customer service while communicating with vendors, contractors and clients via phone or email correspondence.
- Responded promptly to emergency calls related to property damage or security breaches.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Customer Service Representative
HomePointe
04.2018 - 05.2022
- Managed and resolved incidents according to service agreements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Participated in ongoing training and compliance activities.
- Exercised versatility in fast-paced, agile work environments.
Collection Specialist
Aerotek
10.2017 - 03.2018
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
Loan Advisor
DriveTime
01.2014 - 08.2017
- Monitored customer accounts, including payments, delinquencies, and other activities.
- Developed customized financial plans for clients based on their individual needs.
- Provided guidance and advice on loan options to customers.
Military Borrower Specialist
Chase
02.2011 - 04.2013
- .
- Coordinated and managed various programs or projects to achieve established objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Loss Mitigation Specialist
CitiMortgage
08.2009 - 02.2011
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Reviewed and evaluated borrowers' income, expenses, assets, liabilities, credit history and other pertinent documentation.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Reviewed foreclosure alternatives such as short sales or deeds in lieu of foreclosure.
- Provided guidance and assistance to customers throughout the loan modification process.
- Analyzed borrower's overall financial situation to ensure that they are able to maintain their mortgage payment after a loan modification is completed.
- Assisted in resolving customer inquiries regarding loan modifications and foreclosure prevention options.
- Worked closely with internal departments such as Servicing, Underwriting and Legal teams to ensure compliance with applicable laws and regulations.
Education
Business
University of Phoenix
Tempe, AZSkills
- Positive Motivator
- People Person
- Team Player
- Leader
- Negotiator
- Communicator
Timeline
Property Preservation Specialist
Service Mac LLC
05.2022 - 05.2024
Customer Service Representative
HomePointe
04.2018 - 05.2022
Collection Specialist
Aerotek
10.2017 - 03.2018
Loan Advisor
DriveTime
01.2014 - 08.2017
Military Borrower Specialist
Chase
02.2011 - 04.2013
Loss Mitigation Specialist
CitiMortgage
08.2009 - 02.2011
Business
University of Phoenix
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