Overview
Work History
Education
Skills
Websites
Timeline
Generic

Keenan Parker

Washington,District Of Columbia

Overview

8
8
years of professional experience

Work History

Catering and Cafe Manager

FLIK Hospitality
Washington D.C
11.2021 - Current
  • Directed all F&B services: full-service cafe for 300+ employees, catering services amounting to $400k + in annual sales for 15+ meeting and event spaces
  • Daily management of corporate cafe POS System, payment processing, KDS, and mobile app; uploading new menus, inventory management, analytics and reporting, troubleshooting, and more.
  • Consulting, planning, organizing, and the execution of all events, to include: procurement of event vendors, florals, linen, rentals, staffing, F&B, execution, and more.
  • Successfully executed large events, receptions, and galas while assuring the highest level of personalized and anticipatory service.
  • Created event proposals, estimated events, and other related costs, and processed final invoices.
  • Developed positive working relationship with existing customers for repeat business.
  • Led a team in partnership with our Executive Chef consisting of 12+ employees to ensure operations were executed to standard.

Catering Manager

Squire Patton on Boggs Law Firm
Washington D.C
02.2020 - 07.2020
  • Managed all conference and catering services for the firm and its 10+ meeting and event spaces
  • Responsible for booking, selling, planning, and coordinating all meetings and social events while ensuring the highest level of customer service.
  • Developed positive working relationship with existing customers for repeat business.
  • Led a team consisting of 1 supervisor and 8+ employees to ensure operations were executed to standard.

Banquet Manager

Conrad Washington D.C
Washington D.C
08.2019 - 02.2020
  • Oversaw the set-up of large-scale conferences & events for the new and contemporary Conrad Hotel with 32,000 sq
  • Managed and directed a team of 15+ employees to efficiently execute departmental goals
  • Collaborated closely with catering and events and sales department to execute banquet events according to BEOs
  • Practiced proper planning and execution of events through BEO study & daily team pre shifts.

Assistant Restaurant Manager

Conrad Washington D.C
Washington D.C
01.2019 - 08.2019
  • A part of the opening team of the latest venture by celebrity chefs, the Voltaggio Brothers.
  • Supervised and managed all luxury food & beverage operations which includes 3 outlets (restaurant, bar and lounge, and In-Room Dining)
  • Developed and implemented training plans and SOPs for the operations.
  • Conducted staff performance reviews in accordance with Conrad & Forbes standards.

Food & Beverage Management Development Trainee

Capital Hilton
Washington D.C
07.2018 - 01.2019
  • Assisted in the management of all food & beverage operations which includes 3 outlets (restaurant, bar and lounge, and In-Room Dining)
  • Ensured the daily execution of a high-volume breakfast operation within our signature restaurant.
  • Executed event services, including receptions, plated dinners, wine & food tastings, and more.
  • Collaborated with banquets, events, and catering to ensure successful execution of meetings and/or events.
  • Monitored guest satisfaction, service consistency, product quality, cost controls, and overall profitability.
  • Respond to guest inquiries and issues beyond line level capability, and resolve concerns in a timely, friendly, and efficient manner.
  • Effectively managed a team of 30+ team members - providing supervision, solving team member conflicts, professional development, and more.

Human Resources Property Intern

Conrad New York
New York, NY
06.2017 - 08.2017
  • Assisted and addressed all walk-ins and call-ins requests in a timely and accommodating manner.
  • Maintained daily administrative duties of the HR office.
  • Resolved and assisted all benefits-related problems.
  • Developed training plans for new hires.
  • Assisted with the onboarding process of new hires.
  • Exposure to relationships between HR and labor unions, collective bargaining agreement, grievances, etc.

Front Desk Intern

Hampton Inn & Suites Providence Downtown
Providence, RI
11.2016 - 02.2017
  • Greet 80+ guests per shift complete check-in/check-outs processes
  • Answer inquiries about hotel services, in-house events, local attractions, directions, etc
  • Quickly resolve any guest issues to ensure complete satisfaction.

Human Resources Property Intern

Hilton Atlanta
Atlanta, GA
06.2016 - 08.2016
  • Assisted with the on-boarding process of new hires including completion of on documents
  • Assisted and addressed all walk ins and call ins requests from our team members in a timely and accommodating manner
  • Created and presented a series of tutorial workshops for Hilton's Team Member Travel Program.

Education

Bachelor of Science, Hospitality Management -

Johnson & Wales University

Skills

  • Event planning proficiency
  • Vendor coordination
  • Customer engagement
  • Budgeting and finance
  • Microsoft Office
  • Restaurant and event management software

Websites

Timeline

Catering and Cafe Manager

FLIK Hospitality
11.2021 - Current

Catering Manager

Squire Patton on Boggs Law Firm
02.2020 - 07.2020

Banquet Manager

Conrad Washington D.C
08.2019 - 02.2020

Assistant Restaurant Manager

Conrad Washington D.C
01.2019 - 08.2019

Food & Beverage Management Development Trainee

Capital Hilton
07.2018 - 01.2019

Human Resources Property Intern

Conrad New York
06.2017 - 08.2017

Front Desk Intern

Hampton Inn & Suites Providence Downtown
11.2016 - 02.2017

Human Resources Property Intern

Hilton Atlanta
06.2016 - 08.2016

Bachelor of Science, Hospitality Management -

Johnson & Wales University

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