Keenan Peterson
La Grange,IL
Summary
Productive and efficient individual with a background in higher management positions, business administration, sports related content, sales, and community based programs. Capable of producing a positive reputation by taking on personal responsibility to achieve and exceed goals within the company. Able to provide a leadership style that encourages effective communication, incorporation of transferable soft skills, and a strong work ethic to all individuals.
Overview
12
12
years of professional experience
Work History
Tax Preparer
Independent
11.2021 - Current
- Ability to calculate funds for federal and state income tax purposes
- Ability to pay attention to detail while creating tax forms specific to individual's needs
- Able to adequately set budgets and give financial consulting
- Ability to provide financial advising.
Linehaul Support Representative
FedEx:Ground
05.2023 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring consistent level of service quality.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Contributed to building positive work environment by maintaining strong relationships with coworkers.
Valet Driver (Manager)
Parking Management Services
10.2022 - 02.2023
- Ability to communicate efficiently with customers during pinnacle of the day
- Ability to adapt to hectic work climates throughout day
- Superb driving skills and customer friendly
- Able to create inventory sheets through excel
- Able to organize and plan work schedules.
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
City Of College Park - Assistant Director & Recreation Leader
City Of College Park
04.2016 - 04.2019
- Engaged in educational development of youth ages 5-13 by providing enrichment opportunities
- In addition to personal development, I was able to provide interactive and team-based activities within variety of subject matters
- Due to a positive and productive work ethic, granted opportunity to be promoted to mentor new Adjunct Professors to answer questions and assist them in making transition to college.
Paraprofessional & Case Manager
Helping Hands Community Based Service
05.2017 - 10.2018
- Provided behavioral health services to children, teenagers, and adults by assessing their behavior during certain situations
- Able to adequately assess individual and provide support along with coping strategies and/or techniques in order to correct inappropriate or negative behaviors
- Able to provide and assist individuals with future career opportunities for post-secondary education and/or job careers.
Walmart - Sales Associate
Walmart
11.2011 - 12.2014
- Provided customer service and support in high volume, fast-paced retail store
- Inspired customers to buy, celebrated purchases, and created lasting positive impression
- Maintained selling floor presentations, and restocked them as needed
- Regular, dependable attendance, and punctuality.
Education
Bachelor of Science - Business Administration And Management
Lincoln Memorial University
Harrogate, TN05.2015
Skills
- Servant leadership
- Management
- Memorable customer service
- Professional etiquette
- Proficient in Microsoft Excel, PowerPoint, Word
- Document Preparation
- Organization skills
Timeline
Linehaul Support Representative
FedEx:Ground
05.2023 - Current
Valet Driver (Manager)
Parking Management Services
10.2022 - 02.2023
Tax Preparer
Independent
11.2021 - Current
Paraprofessional & Case Manager
Helping Hands Community Based Service
05.2017 - 10.2018
City Of College Park - Assistant Director & Recreation Leader
City Of College Park
04.2016 - 04.2019
Walmart - Sales Associate
Walmart
11.2011 - 12.2014
Bachelor of Science - Business Administration And Management
Lincoln Memorial University
Similar Profiles
Saghar ShikSaghar Shik
Dental Practice Consultant at IndependentDental Practice Consultant at Independent
Mallari Wilson SmithMallari Wilson Smith
Home Health Caregiver at IndependentHome Health Caregiver at Independent
George Prasad DuddumpudiGeorge Prasad Duddumpudi
Insurance Surveyor and Loss Assessor at IndependentInsurance Surveyor and Loss Assessor at Independent
Christine StilleChristine Stille
Hairstylist at IndependentHairstylist at Independent
Joseph CingraniJoseph Cingrani
Center Store Associate at Amazon FreshCenter Store Associate at Amazon Fresh