Keenan Reames
Dublin,OH
Summary
Creative Human Resources professional with a track record of creating lasting, diverse, and inclusive contributions. Seeking an opportunity to further cultivate a career by hiring high caliber team members and create positive impacts through learning and development.
Overview
19
19
years of professional experience
Work History
Reinstatement/Team Lead
State Farm Insurance
New Albany, Ohio
05.2014 - Current
- Provided assistance to underwriting staff by performing a variety of tasks utilizing multiple resources
- Maintained and updated records e.g
- Additional or cancellation of coverage and demographic changes
- Prepared incoming applications for underwriting review
- Researched account to clear errors and resolve policyholder issues
- Communicated with agents, policyholders, and third parties utilizing various communication media
- Collaborated with associates to resolve issues resulting in a positive customer experience
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
- Review, evaluate, and make decisions on applications for Life Insurance by correlating all aspects that affect mortality,life expectations, and financial justifications
- Follow specific issuing guidelines established by the company, including specific state laws and regulations.
Human Resource Manager
The Home Depot, Falls Church
, Virginia
09.2011 - 05.2014
- Responsible for full life cycle recruitment of 215, (holiday 300) including recruiting, interviewing, paperwork, reference checks, offers and turndowns
- Assisted the SM with planning weekly management touch bases to ensure managers are provided with positive and constructive feedback to ensure consistent growth development and career pathing
- Implemented training programs for managers to ensure continued growth and development throughout the year
- Piloted and lead ASDS (Associate Support Department Supervisor) training and development program
- Identified and mentored associates with management drive and potential through weekly HPA classes
- 7 associate\'s being promoted out of this class
- Analyzed and design training curriculums for each associate
- Making sure store meets monthly training goals
- Point person in the district for knowledge and direction with new scheduling system FAST
- Evaluated the effectiveness of training programs and recommended improvements to upper management
- Coordinated ongoing technical training and personal development classes for staff members
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
Store Director
J.Crew
Arlington, Virginia
06.2009 - 09.2011
- Implemented a selling culture that was lacking in the store, went from having 2 client specialists to 5 client specialist and 10 sales associates
- Held managers accountable to the Service Manager standards through weekly audits and touch bases
- Cultivated top client relationships through monthly and quarterly events
- Developed a team of knowledgeable, passionate associates who convey J
- Crew quality in every interaction
- Created a succession plan to help fuel company growth
- Last holiday I was able to add two Key holders to my
- Skills
- Education head count
- Effectively manages sales/payroll to ensure target was met
- Conducted monthly P&L reviews and identify opportunities and set action plans in place to course-correct if needed.
Store Director
J.Crew
Annapolis, Maryland
11.2008 - 06.2009
- Developed and maintains a selling culture that consistently conveys the quality message
- Expanded new client base through local marketing and college outreach
- Retained top talent within the store to grow the business
- While under my leadership I had 3 internal promotes
- Demonstrated effective decision making by flexing merchandise based on inventory levels
- Achieved shrink goal that fell in line with company.
General Manager
Pottery Barn Kids
Bethesda, Maryland
03.2008 - 11.2008
Assistant Manager
Pottery Barn Kids
Columbus, Ohio
03.2007 - 03.2008
Acting Store Manager
Pottery Barn Kids
Columbus, Ohio
02.2006 - 03.2007
Associate Manager
J.Crew
Columbus, Ohio
03.2003 - 02.2006
Education
BBA - Human Resources Management
Capella University
Minneapolis, MN08.2023
Skills
- Employee Coaching and Motivation
- Flexible and Adaptable
- Collaboration
- Active Listening
- Training and Development
Competencies
- New Hire Orientation & Onboarding
- Full Cycle Recruitment
- Coaching
- Piloting Training & Development Programs
- Curriculum Design
- Effective Talent Management
- HR Data & Analytics
- Auditing & Compliance
- Succession Planning
- Project Planning & Execution
Timeline
Reinstatement/Team Lead
State Farm Insurance
05.2014 - Current
Human Resource Manager
The Home Depot, Falls Church
09.2011 - 05.2014
Store Director
J.Crew
06.2009 - 09.2011
Store Director
J.Crew
11.2008 - 06.2009
General Manager
Pottery Barn Kids
03.2008 - 11.2008
Assistant Manager
Pottery Barn Kids
03.2007 - 03.2008
Acting Store Manager
Pottery Barn Kids
02.2006 - 03.2007
Associate Manager
J.Crew
03.2003 - 02.2006
BBA - Human Resources Management
Capella University
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