Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Keenan Rodriguez

Joplin,Missouri

Summary

Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

8
8
years of professional experience

Work History

Store Manager

Caseys's General Stores
Joplin, MO
03.2020 - 10.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Analyzed financial data to identify areas of improvement.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Shift Leader Manager

Loves Travel Stop
Neosho, MO
08.2015 - 07.2018
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Displayed leadership skills by motivating team members to meet daily goals.
  • Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reinforced rules to promote superior employee performance.
  • Helped employees accomplish tasks during peak periods.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Education

GED -

Joplin High School
Joplin, MO
05.2014

Skills

  • Talent Recruitment
  • Promotional Planning
  • Partnership Building
  • Store Merchandising
  • Supply Ordering
  • Shift Scheduling
  • Employee Training
  • Customer Service Management
  • Payroll Management
  • Team Development
  • POS Systems
  • Retail Inventory Management
  • Risk Management
  • Policies and Procedures
  • Sales Professional
  • Leadership Development
  • Multitasking and Organization
  • Accurate Cash Handling
  • Security System Monitoring
  • Budgeting and Cost Control
  • Recruiting and Hiring
  • Vendor Management
  • Marketing and Promotions
  • Training and Mentoring
  • Shift Checklists
  • Cash Management
  • Flexible Schedule
  • Customer Service
  • Problem-Solving

Affiliations

  • I practice various forms martial arts
  • Gym
  • Riding motercycle

Languages

English
Professional

References

References available upon request.

Timeline

Store Manager

Caseys's General Stores
03.2020 - 10.2023

Shift Leader Manager

Loves Travel Stop
08.2015 - 07.2018

GED -

Joplin High School

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Keenan Rodriguez