Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keenan Smith

Fuquay-Varina,NC

Summary

Results-driven financial professional with expertise in credit analysis and customer service. Proven ability to enhance team performance and achieve organizational goals through effective communication and analytical skills. Committed to continuous improvement and delivering exceptional client experiences.

Overview

2
2
years of professional experience

Work History

Credit Analyst

Consolidated Electrical Distributors (CED)
Fuquay-Varina, NC
12.2024 - Current
  • Maintained timely payments while ensuring adherence to loan agreements.
  • Conducted thorough verification of income and assets for accurate credit assessments.
  • Collaborated with Division Credit Manager to set clear expectations for store managers.

Sales and Services Representative

First Citizens Bank
11.2023 - 03.2024
  • Elevated service quality utilizing data-driven strategies.
  • Prepared and delivered appropriate presentations on products and services.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Customer Success Manager

Live Oak Bank
07.2023 - 10.2023
  • Gained a strong understanding in a call center environment to improve my effective communication and customer excellence skills in the financial services sector.
  • Delivered quick and accurate feedback to keep top-notch servicing through cohesion, leadership, and teamwork to our customer and lead base.

Business Analyst

Live Oak Bank
01.2023 - 07.2023
  • Established strong connections through loan servicing in the form of relationship banking for more than 150 active borrowers across all 50 states.
  • Built strong borrower relationships through consistent collaboration.
  • Streamlined loan servicing processes for improved customer satisfaction.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION WITH A CONCENTRATION IN FINANCE

East Carolina University College of Business
Greenville, NC

Skills

  • Effective communication
  • Attention to detail
  • Credit analysis
  • Credit reporting
  • Financial analysis
  • Adaptability
  • Goal oriented
  • Team collaboration

Timeline

Credit Analyst

Consolidated Electrical Distributors (CED)
12.2024 - Current

Sales and Services Representative

First Citizens Bank
11.2023 - 03.2024

Customer Success Manager

Live Oak Bank
07.2023 - 10.2023

Business Analyst

Live Oak Bank
01.2023 - 07.2023

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION WITH A CONCENTRATION IN FINANCE

East Carolina University College of Business

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