Keenan Stevens
Graham
Summary
Accomplished Assistant Manager at Domino's Pizza, adept in enhancing service efficiency and customer satisfaction through exemplary team leadership and decision-making skills. Excelled in staff management, fostering a collaborative environment, and significantly minimizing financial discrepancies. Demonstrated expertise in customer service and money handling, ensuring operational excellence and staff proficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 4 Assistant Manager
Dominos's Pizza
04.2019 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Chief Leschi Schools
Puyallup, WA06-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff management
- Employee scheduling
- Recruiting and interviewing
- Multitasking and organization
- Staff training
Accomplishments
- Supervised team of ~13 staff members.
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash and automatic debit card transactions with 100% accuracy.
- Ensured nightly inventory counts were 100% correct.
- Ran nightly bank deposits, reporting any discrepancies with money if below a certain amount.
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Timeline
Level 4 Assistant Manager
Dominos's Pizza
04.2019 - 12.2024
- ServSafe Food Handler's Certification
High School Diploma -
Chief Leschi Schools
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