Fitness
Keenan Alexander
West Plains,MO
Work Preference
Overview
10
10
years of professional experience
Work History
Customer Account Representative
Rent A Center Warehouse & Retail Store
03.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular account reviews to identify opportunities for growth or improvements in service delivery.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Deliver Items In a Timely and Efficient Manner, Hook up Appliances in the customer's home.
Delivery Driver
DoorDash
02.2018 - Current
- Pick up customer orders and problem solve when issues arise with an order.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Logistics Associate
Harbor Freight Tools USA
09.2024 - 03.2025
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Maintained clean, orderly work environment free of hazards.
- Helped replenish store inventory and make sure items are full stocked
- Assisted in receiving, stocking and distribution of merchandise.
Call Team
Global Medical Response
07.2022 - 03.2024
- Helped Patients with questions about services with Global Medical Response.
- Requested Medical Information from various hospitals regarding Patients of GMR.
- Extensive contact with patients in the form of helping patients put insurance information on file and help apply for medicaid when no health insurance is available.
Grocery sales associate
Sams Club
07.2016 - 06.2017
- Increased store efficiency by maintaining well-stocked shelves and ensuring accurate inventory counts.
- Assisted customers in locating desired products, resulting in improved shopping experiences.
Delivery Driver Assistant
Veterans Messenger Service
12.2009 - 08.2015
- Aided the driver with delivering Items to customers in a timely manner.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
Home Delivery
Ikea
08.2013 - 07.2015
- Fast paced working environment based on teamwork and efficient customer service.
- Assisted customers with furniture pickup and also set up deliveries for delivery drivers to drop off furniture at customer's home's.
Summary
Customer account representative professional with a proven track record at Rent a Center, excelling in customer service and optimizing warehouse operations. Adept at problem-solving and communication, I leverage my computer literacy and dependable nature to enhance efficiency and ensure customer satisfaction in fast-paced environments. I also have extremely good communication skills and quickly learn new things. I always love learning new things on the job because things that you learn on the job, you can take with you and apply to your life and will help you.
Education
Certificate Of Achievement - Computers
Joliet Junior College
BolingbrookHigh School Diploma -
Bolingbrook High School
Bolingbrook, IL 08.2009 - 08.2013
Skills
- Microsoft Word Experience
- Typing Speed 80 wpm
- Computer Literate
- Customer Service-Oriented
- Quick Learner
- Phone Skills
- Dependable
- Dedicated
- Hardworking
- Responsible Time Management
- Good Communication
Interests
Cycling
Writing
History
Video Games
Books
Bible Study
Animals
Computers
Accomplishments
- Was recognized and rewarded for extraordinary customer service
- Hardhat Award Rewarded by Harbor Freight Tools USA For Dedication and hard work
Languages
English
Native or Bilingual
Timeline
Customer Account Representative
Rent A Center Warehouse & Retail Store
03.2025 - Current
Logistics Associate
Harbor Freight Tools USA
09.2024 - 03.2025
Call Team
Global Medical Response
07.2022 - 03.2024
Delivery Driver
DoorDash
02.2018 - Current
Grocery sales associate
Sams Club
07.2016 - 06.2017
Home Delivery
Ikea
08.2013 - 07.2015
Delivery Driver Assistant
Veterans Messenger Service
12.2009 - 08.2015
High School Diploma -
Bolingbrook High School
08.2009 - 08.2013
Certificate Of Achievement - Computers
Joliet Junior College
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