Keene Nguyen
Georgetown,TX
Summary
Efficient employee with two years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
5
5
years of professional experience
Work History
Kitchen Assistant
Truboba Cafe
Round Rock, TX
06.2023 - Current
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Maintained kitchen sanitation standards to ensure safety of staff and customers.
- Inspected equipment daily to make sure it was clean and in good working condition.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Disposed of garbage in accordance with established procedures.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Labeled containers with dates indicating when food should be used or discarded.
- Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
- Assisted with assembly, installation and repair of various types of equipment.
- Performed daily inspections on the equipment to ensure proper functioning.
- Ensured compliance with safety regulations when handling hazardous materials related to the job duties.
- Inspected cargo prior to loading and unloading for any damage or defects.
- Established processes to ensure efficient workflow throughout the organization.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Front of House Trainer
Chipotle
Round Rock, TX
05.2022 - 05.2023
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Coached and developed team members to support employee growth and development.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Sandwich Artist
Subway
Round Rock, TX
05.2020 - 07.2020
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
Education
High School Diploma -
Gateway College Preparatory School
Georgetown, TX05.2023
Some College (No Degree) - General Studies
Austin Community College
Austin, TXSkills
- Service Prioritization
- Training and Coaching
- Orientation and Onboarding
- Inventory Control
- Verbal and written communication
- Attention to detail
- Team leadership
- Problem-solving
- Quality control
- Clear communication
Languages
English
Native/ Bilingual
Vietnamese
Limited
Affiliations
- Over 45 hours of community service at Georgetown Public Library
- Maintains physical wellness
Timeline
Kitchen Assistant
Truboba Cafe
06.2023 - Current
Front of House Trainer
Chipotle
05.2022 - 05.2023
Sandwich Artist
Subway
05.2020 - 07.2020
High School Diploma -
Gateway College Preparatory School
Some College (No Degree) - General Studies
Austin Community College
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