KEENEN MITCHELL
Summary
Results-oriented professional with a strong background in network administration, bringing practical experience and ability to deliver impactful solutions. Experienced in managing, configuring, and troubleshooting network systems for an international Fortune 500 Company. Currently pursuing a master's degree in information security management, scheduled for completion May 2025. Eager to leverage academic knowledge and hands-on experience to contribute to your organization's growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Infrastructure Analyst - Network
Textron Specialized Vehicles
10.2022 - Current
- Network Administrator for all 28 TSV locations.
- Network support in a production environment
- Data center, IDF, and MDF support
- Good Understanding and troubleshooting skills of TCP/IP, Switching, and Routing protocols, MPLS, and load balancing
- Knowledge and experience in STP, VTP, VLAN, QoS and other switching technologies
- Good Knowledge and Hands on experience with Palo Alto firewalls
- Knowledge of Ekahau Wi-Fi and spectrum analysis for campus wireless upgrades
- Good Knowledge and experience with Cisco 9800 Wireless Controller & Cisco 9120/2800/2700 Wireless Access Points
- Knowledge of Cisco ISE
- Ability to understand the design and provide suggestion for improvements
- Routing Protocols, especially MPLS, BGP, EIGRP/OSPF
- VPN Site-to-Site Cisco Any connect and Global Protect
- Switches Cisco 9300/3650/4500/3750/2960, Meraki, AT&T Network-Based IP-VPN (ANIRA)
IT Infrastructure Analyst- End User Services
Textron Specialized Vehicles
10.2021 - 10.2022
- Implementation and support of critical IT infrastructure services across multiple locations and business units
- Continually evaluated and improved support processes to maximize efficiency and ensure a positive customer experience
- Creating and implementing SLA's
- Developed and maintained strong relationships with all locations supported; effectively handle and resolve problem escalations in a timely manner
- Utilize the critical thinking and develop business case to evaluate and implement solutions in the infrastructure space
- Organization of site inventory and asset management
- Line Support in a production environment
- Ticket Management
- Taking required action for tickets and incidents raised
- Support and Maintenance of Servers, Computers, Print and Network equipment
- Updating IT Infrastructure documentation and creating Knowledge based articles
- Participate in global IT support teams for operational support, team meetings and project deployments
- Project management experience on an international scale
Technical Support Specialist
SNI Technologies/CDR Maguire
03.2021 - 08.2021
- Worked closely with FEMA and DOD providing Tier 1 & Tier 2 technical support
- Onsite technical support for FEMA Covid-19 vaccination sites
- Troubleshoot CDR Maguire software and escalate issues accordingly
- Set up registration workstations each morning and assisted staff with any IT issues throughout the day
- Set up network printers and troubleshoot all printing issues
- Troubleshoot any network connectivity issues
- Provide FEMA staff with detailed vaccination reports from the CDRhealth/ FLshots vaccination websites
- Help resolve issues with patients account information and make any changes if necessary
- Provided replacement Covid 19 vaccination records for lost or stolen vaccination cards
- Assisted with the implementation of new vaccination Sites around the Jacksonville area and provided them with the hardware and software setup needed to deploy
- Keep track of and collect handhelds, thermal printers and laptops
- Maintaining the equipment on a daily basis
- Responsible for completing an ICS 214 activity log and keep track of all tickets completed on a daily basis to return to the ICO by the end of the shift
Assistant Production Manager
FHI (Publix Distribution)
07.2019 - 03.2021
- Produced daily operations reports, including forecasting staffing needs and production volume, to support cost-reduction and service improvement
- Created and implemented production schedules to meet pick-up times
- Trained, developed and counseled employees to develop a high performing team
- Coached employees in developing and achieving individual performance goals
- Informed clients about billing procedures, processed payments, and addressed any client inquiries
- Managed payments received and made deposits
- Monitored staff activities to meet compliance and productivity goals
- Diligently maintained safety and quality standards
- Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities
Education
Master of Science - Information Security Management
Augusta University
Augusta, GA05-2025
B.S. - Information Technology
Georgia Southern University
Statesboro, GA12.2019
A.A. - Business Management
East Georgia State College
Swainsboro, GA05.2016
Skills
- Network Troubleshooting Abilities
- Network architecture design
- Hardware configuration
- Remote support
- Firewall functionality
- Network performance monitoring
Certification
- Cisco Certified Network Associate (CCNA), In Progress
- ITIL 4, 10/22
- CompTIA A+, 05/21
Timeline
IT Infrastructure Analyst - Network
Textron Specialized Vehicles
10.2022 - Current
IT Infrastructure Analyst- End User Services
Textron Specialized Vehicles
10.2021 - 10.2022
Technical Support Specialist
SNI Technologies/CDR Maguire
03.2021 - 08.2021
Assistant Production Manager
FHI (Publix Distribution)
07.2019 - 03.2021
A.A. - Business Management
East Georgia State College
Master of Science - Information Security Management
Augusta University
B.S. - Information Technology
Georgia Southern University
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