Keenia Alamo
Summary
Accomplished Hybrid Administrator with a proven track record at ZOLL Medical Corporation, enhancing document management and customer experience. Expert in information management and contract processing, with a flair for fostering organizational success through meticulous attention to detail and superior office administration skills. Fluent in Spanish, adept at cross-functional communication and improving operational efficiencies. Providing in-depth knowledge of medical terms and practice and demonstrated success in analytical problem solving and boosting operational efficiency.
Overview
9
9
years of professional experience
Work History
Hybrid Administrator, Global Contracts
ZOLL Medical Corporation
12.2021 - Current
- Maintained personnel records and updated internal databases to support document management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, and timelines.
Remote Intake and Referral Processing
Center For Psychiatric Medicine
03.2017 - 08.2020
- Facilitated admissions to levels of care and managed admission pre-certification in consultation with funding sources.
- Facilitated process individual therapy and family therapy, alcohol and mental health outpatient treatment.
- Completed assessment, admission and insurance paperwork and data entry for clients to start treatment promptly.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Hybrid Executive Credentialing Coordinator
Center For Psychiatric Medicine
10.2015 - 08.2020
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Maintained accurate files, records and credentialing documents in well-maintained databases using PIMSY.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
Education
Business Finance
Northern Essex Community College
LawrenceSkills
- Fluent in Spanish
- Mental and Physical Organization
- Information Management
- Office Administration
- Customer Service
- Contract Processing
- Reporting and documentation
- Recordkeeping and File Management
- Attention to Detail
- Record preparation
- Goal Setting
- Contract Administration
Timeline
Hybrid Administrator, Global Contracts
ZOLL Medical Corporation
12.2021 - Current
Remote Intake and Referral Processing
Center For Psychiatric Medicine
03.2017 - 08.2020
Hybrid Executive Credentialing Coordinator
Center For Psychiatric Medicine
10.2015 - 08.2020
Business Finance
Northern Essex Community College
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