Keenin Godwin
Orlando
Summary
Outgoing Person who continues to elevate guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Dishwasher
Jason's Deli
Orlando, FL
12.2018 - 01.2019
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Cashier
Walmart
Orlando, FL
03.2019 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Tour Guide
Disney World
Lake Buena Vista, FL
06.2021 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Archery Instructor
Walt Disney World Resort
Lake Buena Vista, FL
06.2021 - Current
- Improved students'' archery skills by providing clear instruction and demonstrating proper techniques.
- Enhanced safety measures for all participants by conducting thorough equipment inspections and enforcing strict adherence to rules and regulations.
- Designed engaging and dynamic lesson plans tailored to individual needs, ensuring personalized learning experiences.
- Developed rapport with each student, fostering a supportive and encouraging environment for skill development.
Rental Sales Agent
Walt Disney World Resort
Lake Buena Vista, FL
06.2021 - Current
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
Attractions Operator
Universal Studios
Orlando, FL
05.2022 - Current
- Enhanced guest experience by operating attractions safely and efficiently.
- Maintained attractions in optimal condition through regular inspections and thorough cleaning routines.
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
Skills
- Safety Procedures
- Ordering Knowledge
- Safety Policies
- Issue Resolution
- Guest Flow
- Operational Procedures
- Ride Operation
- Customer Service
- Customer Satisfaction
- Safety Training
- Machine Operations
- Suggestive Selling
- Providing Feedback
- Store Opening and Closing
- Time Management
- Small Group Instruction
- Critical Thinking
- Class Coordination
Timeline
Attractions Operator
Universal Studios
05.2022 - Current
Tour Guide
Disney World
06.2021 - Current
Archery Instructor
Walt Disney World Resort
06.2021 - Current
Rental Sales Agent
Walt Disney World Resort
06.2021 - Current
Cashier
Walmart
03.2019 - 08.2019
Dishwasher
Jason's Deli
12.2018 - 01.2019